Job Description

Dispensing

Optician

New Job Current Job Revisions

Summary:

State Licensed

Optician assigned primarily to the retail floor. Sell eyewear products and

services utilizing the SERVE selling strategy to Super Serve the Customer’s

needs.

Essential Responsibilities:

1.

Complete retail final inspection of all eyewear and

dispense eyewear to ensure accuracy of prescription, fit and comfort to

include the dispense with the 7-Point Quality Check.

2.

Answer telephone promptly and professionally or a prompt

greeting and obtain prescription for in-store customers. Be able to provide

the potential customer with basic information such as: starting price points

for lenses, current in-store promotions, Doctor’s phone number, Unbeatable

Price Guarantee, invite them into the store and thank them for calling.

3.

Identify customer’s needs through Lifestyle selling

techniques and match frame to customer’s face shape and prescription and

utilize the Lens Selling Kit to assist in educating the customer throughout

the sales process to increase their knowledge and understanding of available

lens options.

4.

Stock, clean, and straighten displays; clean and organize

the entire store, ensure frames are ticketed properly.

5.

Adjust and repair eyewear and process defective, spoiled,

and cannibalized frames.

6.

Complete Company required training programs.

7.

Follow Company safety rules and standards.

8.

Other duties as assigned by management to include

opening/closing procedures as well as cross training.

Experience/Education:

One (1) year of related experience

HS diploma, GED or equivalent related job experience

Opticians State License required

Additional Requirements:

Communication, interpersonal and negotiation skills

Ability to read, analyze and interpret insurance forms

and prescriptions

Mental/Physical

Requirements

Work

changing schedules to meet business demands

Work

inside location

Strong organizational skills

Speak clearly and effectively

Calculate and manipulate numbers/data

Read English

Problem solve/reasoning

Meet customer expectations

Work under stress with interruptions and deadlines

Follow procedures and instructions

Use computer effectively and view computer screen

Exhibit empathy in all interactions

Bend and stoop continuously

Reach above shoulder continuously

Training Requirements (where applicable)

Complete company required training within

appropriate timelines

Cross training in all departments as needed

Essential

Responsibilities related to Physical Demands/Work Environment:

The physical

demands described here are representative of those that must be met by an

associate to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities

to perform essential functions. While performing the duties of this job, the

associate is required to stand, use hands and fingers to handle, feel, pick or

pinch, and talk or hear most of the time. The associate is occasionally

required to stand, walk, and reach with hands and arms. The

associate must frequently lift and/or move up to 20 pounds. The noise

level in this location is moderate (use of computers, printers and machines).

Essential

Responsibilities related to Behavioral Characteristics:

Must

be detail orientated and well organized.

Must

be able to communicate clearly and effectively with other associates and

clients.

Must

be energetic and self-motivated.

Must

be a team player.

Must

be able to problem solve.

Must

work onsite and participate in interactive onsite meetings on a regular and

predictable basis

Must

have the ability to initiate immediate interaction, coordination and

collaboration with team members, clients, customers etc.

HIPAA & Security Requirements

All Associates must comply with the Health Insurance Portability

Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected

health information (PHI) as described in the Notice of Privacy Practices and

HIPAA Privacy Policies and Procedures. As a component of job roles and

responsibilities, Associates may have access to covered information, cardholder

data or other confidential customer information which must be protected at all

times. As a result, Associates must

explicitly adhere to all data security guidelines established within the

Company’s Privacy & Security Training Program.

Visionworks is an equal opportunity employer, committed to the hiring,

advancement and fair treatment of individuals without regard to race, color,

religion, sex, age, sexual orientation, gender, national origin, ethnicity,

disability or veteran status, or any other protected status designated by

federal, state or local law.

The specific

statements shown in each section of this description are not intended to be

all-inclusive. They represent typical elements and criteria considered

necessary to perform the job successfully.

As required by changing business needs, complete additional essential

responsibilities as identified and assigned.