Working with our customers at Australia Post isn't just about helping Australians post, shop, bank or pay bills. It's also about helping Aussie businesses service their own customers, keeping millions of people connected and building community resilience. That’s a big responsibility, but you're the go-to teams with the know-how, delivering essential and excellent service for people every day.

About the opportunity

As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities. 

About the role:

• 12 Weeks on the job paid training, Monday to Friday, 25 hours per week, various shifts
• Casual on call as required after training - Monday to Friday, rotating shifts between the hours of 8.45am to 5.06pm
• Adult Pay Rate $35.01 increases to $37.42 after 3 months training + 12% Superannuation

You’ll be

• Performing customer sales and service transactions with customers. 
• Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS). 
• Conducting and processing a number of identity services transactions, including Australian Passport Interviews. 
• Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.  
• Assisting customers with mail and parcels lodgements and associate costs.  
• Building rewarding relationships with customers by understanding their needs.  
• Assisting with administrative duties such as stocktaking and record maintenance. 

About you 

• You’re a friendly, enthusiastic and reliable personality who loves working in a team environment.
• You’re ready to put the customer at the centre of everything you do to help make a difference in the community. 

You’ll also need to 

• Have experience in customer service and/or cash handling. 
• Be fit to lift up to 16kgs of mail and parcels regularly and stand for your shift. 

What else is in it for you?

• Work with a diverse, supportive team where you have opportunity to connect and collaborate every day
• Be at the heart of the Australian and local community, helping to keep families and friends connected or businesses connected with their customers
• Opportunities for training, growth and development in customer experience or other areas of the business
• Discounts and offers on lots of your favourite brands via Post Perks for more cash in your pocket, plus access to other health and wellbeing resources

All walks, one route

It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.

We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at inclusivecareers@auspost.com.au

See what a day in the life on the Retail Team at Australia Post looks like: