Australia Post

Retail Customer Service Officer

Australia Post  •  HK$28.58 - HK$30.55/hr  •  Victoria, HK (Onsite)  •  2 days ago
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Job Description


General information


Name

Retail Customer Service Officer

Site / Location

Moe Post Office

Ref #

12382906

Entity

Australia Post

Opening Date

26-May-2026

Suburb

Moe

State

Victoria

Work Type

Permanent Part Time

Weekly Hours

20


Description & Requirements

Help us deliver like never before 
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. 

Role Details

  • Your shift times will include both mornings and afternoons, your full availability is required.
  • Extensive, supportive training is provided in the Post Office on commencement in the role from Monday - Friday, (5 hour shift daily for initial 8 weeks, will include a variety of shift times)
  • Part time hours rostered after training: 20 Hours per week, 4 hours per day, 5 days per week, between Monday to Saturday 8:00am - 6:00pm (after training is complete)
  • Adult Pay Rate $28.58/Hour increases to $30.55/Hour after 3 months + 12% Superannuation

About the opportunity

As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities. 


You'll be

  • Performing customer sales and service transactions with customers. 
  • Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS). 
  • Conducting and processing a number of identity services transactions, including Australian Passport Interviews. 
  • Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
  • Assisting customers with mail lodgements and associate costs.
  • Building rewarding relationships with customers by understanding their needs.
  • Assisting with administrative duties such as stocktaking and record maintenance.

About you
  • You’re friendly, enthusiastic and reliable and you love working in a team environment.
  • You’re ready to put the customer at the centre of everything you do to help make a difference in the community. 
  • Have experience in customer service and/or cash handling.
  • Be fit to lift up to 16kgs of mail regularly and stand for your shift.

How we'll deliver for you
  • We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety.
  • Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day.
  • We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.

We’re delivering together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.

We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au

See what a day in the life on the Retail Team at Australia Post looks like:

Australia Post

About Australia Post

Connecting businesses with consumers is the heart of commercial prosperity and the cornerstone of Australia Post's commitment to Australian businesses. As connectivity transforms our lives, Australia Post is evolving to meet the future needs of businesses by providing trusted service solutions in etailing, retailing, communications, financial services and postal. Continuous improvement of these services is our relentless objective.

On LinkedIn, Australia Post only collects, uses and stores your personal information that relates to providing information in response to your queries. Without this information, Australia Post will be unable to look into your query. Your personal information may also be disclosed to third party service providers to facilitate this process. Your personal information is managed in accordance with Australia Post’s Privacy Policy. This sets out how you may seek access to and correction of your personal information and how to make complaints. A copy is available at auspost.com.au/privacy. Australia Post may only disclose the information provided by you if required or authorised by law, or in accordance with our Privacy Policy. Please refer to the Privacy Policy or contact the Privacy Contact Officer, Australia Post, GPO Box 1777, Melbourne, Vic 3000 for any privacy related queries.

Industry
Unknown
Company Size
10,000+ employees
Headquarters
Melbourne, AU
Year Founded
1809
Website
auspost.com.au
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