Location: London (Hybrid)
This is a great opportunity for someone looking to build a career in retail operations and customer service within a growing business. You'll be part of a collaborative team, supporting the day-to-day running of our retail channel.
We're looking for someone who is proactive, detail-oriented, and comfortable rolling up their sleeves across a varied workload.
At Untamed, we are on a mission to become Europe's leading pet brand, driving innovation in the $57 billion pet food industry's fastest-growing segment: cats. Since our launch five years ago, we've delivered over 60 million meals to more than 300,000 cats across the UK, proving our product-market fit and scalability.
Manage day-to-day operational tasks that keep the retail channel running smoothly
Handle retail communications in a clear, professional, and timely manner
Process and monitor retail orders, ensuring accuracy and proper follow-through
Support communication with retail customer contacts and internal teams
Maintain accurate reporting, trackers, and documentation to support good decision-making
Work closely with internal teams to resolve issues and uphold service standards
Support service-related queries and escalations across customer operations
Assist with process improvements and wider operational projects as needed
Retail experience - whether this retail operations, customer service, order management, or a similar role
Strong communication skills and a professional, considered approach
Excellent organisation and attention to detail
Comfortable using trackers, spreadsheets, and basic reporting tools
Able to manage competing priorities accurately in a fast paced environment
A collaborative mindset and a genuine willingness to learn
We are offering a salary of £30k-£35k dependent on experience.
At Untamed, our commitment to health and happiness doesn’t end with cats: we actively invest in the growth and development of the brilliant people who are helping us achieve our mission. From day one, you will have access to our ever-growing list of benefits:
A gorgeous office in the heart of The Strand stocked with free coffee, tea, soft drinks, snacks and more
25 days of Annual Leave (plus your birthday off!) including carry-over days
A Macbook/PC and all the tech you need to get set up
Private Healthcare with Dental & Optical Cover
Pension with employer contributions
EMI Options Scheme so you can invest in the growth you build
Generous L&D Opportunities & Budgets to further enhance your skills
£50 a month wellness budget/gym contribution
Paid charity days to support causes that matter to you
Free counselling and coaching through Spill & MoreHappi
5 working days Peternity Leave to welcome a new pet to your home
28 working days sabbatical after 4 years
Regular socials & team lunches
Free Untamed subscription for your furry friends
Opportunity to work in a fast-growing and innovative startup environment
Collaborative and inclusive company culture
Cats have never been truly tamed. Neither have their diets.
Even though they now rule over your sofa rather than the wild plains, their biological needs haven’t changed.
But in the last 50 years, the big players in the pet food industry have found a cheaper way of filling cats' bellies. Out went the meat, in came the junk. The result? Healthy profits and unhealthy cats.
So we've made it our goal to bring the benefits of an ancestrally-inspired diet to cats everywhere (minus the 2 AM hunting expeditions).
