Type: Full-time, salaried employment
Sector: Retail and Retail Technology
Location: Remote in the UK working as part of the EMEA Retail Consulting function with 50% - 75% travel to customer sites; predominantly within the UK and opportunity to work on international projects
Salary Range: £50,000–£65,000 base salary, with additional on-target earnings + plus stock options.
Focal Systems is a pioneering Silicon Valley startup, leading the charge in retail AI solutions. We're on a mission to automate and optimise brick-and-mortar retail using cutting-edge deep learning computer vision.
We've already made a significant impact, with our solutions deployed at scale with some of the world's top retailers and we're expanding rapidly and looking for exceptional talent to join our journey within our UK and European team.
We're searching for smart, creative, and passionate individuals who are eager to learn, enjoy critical thinking, share our core values, and are excited about building a great and enduring company with us.
We're seeking a results-driven Retail Consultant to join our Retail Consulting Organisation on a full-time, permanent basis. In this critical role, you'll ensure our retail partners receive exceptional day-to-day support and achieve the maximum return on investment from their partnership with Focal and our technology solutions.
You'll work closely with both new pilot programmes and our established retail clients. This will involve owning the onboarding process and ongoing engagement with their stores, while also acting as the key link between the retailer and the wider Focal team.
In this role, you'll be at the forefront of ensuring our customers get the most out of Focal's solutions, ultimately boosting their success and satisfaction. You'll be a vital link between our customers and our product, driving adoption and demonstrating tangible value.
Maximising Customer Utilisation You'll be instrumental in driving change management and adoption by providing an exceptional onboarding experience for Focal's customers. This means really getting to grips with their current and future operational processes, identifying any roadblocks, and actively removing barriers to utilisation at every level of their organisation. Your goal is to ensure our customers fully embrace and leverage the power of Focal.
Increasing Customer Satisfaction You'll act as the voice and champion of the customer, proactively addressing any challenges they face and prioritising their enhancement requests to directly influence Focal's product roadmap. Expect to travel to Focal enabled stores to strengthen customer engagement and adoption. You'll also facilitate internal collaboration across Focal's teams to ensure the best possible outcomes for our customers.
Demonstrating Measurable ROI to the Customer You'll serve as a strategic advisor to our customers, helping them define, implement, and adopt best practices that align with their goals. A crucial part of your role will be to quantify the improvements that Focal's solutions bring to their store operations. You'll achieve this by constantly monitoring and analysing their performance, then making proactive, data-driven recommendations that deliver clear, measurable results and help them achieve their desired outcomes.
To thrive in this role, you'll bring a blend of experience, skills, and a proactive mindset. Here's what we're looking for:
Joining Focal Systems means becoming part of a company that's truly making a difference in the retail world. Here's why you should consider us:
Strong Ethos and Purpose Our customer centric, tight-knit team are driven by an ambitious mission to revolutionise retail. You'll be part of a purpose-driven environment where your contributions directly align with our collective goals.
Shape the Future of Retail Technology This is your chance to play an active role in deploying artificial intelligence and computer vision at scale, fundamentally changing how brick-and-mortar retail operates. We offer significant room to grow and directly influence the future of technology in the retail industry.
Retailer Collaboration You have the opportunity to work with some of the most innovative retailers in the world, tackling complex and exciting challenges. This means you'll be operating within an ecosystem of excellence, with access to incredible resources and opportunities.
We care deeply about the health, happiness, and wellbeing of all of our employees. We offer:
Focal Systems’ platform helps retailers cut shelf scanning cost in half by switching from manual to automated shelf scans.
The solution is based on low cost, discrete shelf cameras, a sophisticated computer vision model and a cloud-based machine learning platform that is tuned for complex retail environments.
By providing automated, real-time insight into on-shelf product availability, retailers can repurpose store personnel to focus on customer experience and other higher value tasks.
In addition, the real time data captured by the shelf cameras feeds into Focal Systems’ AI engine which can help automate and optimize product availability and merchandising decisions.
These optimizations have proven to save up to 50% on manual shelf scanning cost and significantly improve in-store customer experience via higher product availability which generates a 3-5% increase in sales compared to baseline stores.
Focal Systems’ platform is deployable at scale and will provide impactful results from day one. It also integrates with existing retail systems and applications to enable additional cost savings and insights from its real-time product availability and analysis.
Focal Systems’ shelf cams are deployed at scale with proven results at several major global retailers and every day process more than 10M shelf scan images.
