At Optus, every great customer experience starts with a conversation. That's how we help millions of Australians stay connected to the people, information and experiences that matter most.
Customers visit our stores for all sorts of reasons. They might be choosing a new phone, setting up internet, exploring new technology or looking for support when something hasn't gone to plan. Technology can be exciting. It can also feel overwhelming when you're comparing options, getting connected or trying to solve an issue. That's why every conversation matters. By taking the time to understand what's important to each customer, we make things easier, build trust and help find the solution that's right for them.
That's where you come in.
Every day, you'll meet people with different needs, experiences and levels of confidence. As a Retail Consultant, you'll listen carefully, explain things simply and help customers feel comfortable making decisions that work for them.
You'll be joining a team that supports one another, works towards shared goals and takes pride in helping both customers and teammates succeed. We're building a talent community across our Sydney Inner City store cluster, including George Street, World Square, Broadway and Zetland, and would love to hear from people interested in casual, part-time and full-time opportunities.
Along the way, you'll build confidence and skills in communication, customer experience, sales, teamwork and problem solving that can support future opportunities within Optus and beyond.
Success in this role comes from balancing great customer experiences with the everyday responsibilities that help a store run well, from achieving team goals to following the processes that keep customers and the business safe.
Why Optus?
A role in retail can be the start of something much bigger.
Every day, you'll build skills in communication, customer experience, sales, teamwork, problem solving and leadership while working alongside people who want to see you succeed. Whether you're starting out, changing direction or growing your career, you'll have the support, training and opportunities to develop skills that can take you further within Optus and beyond.
And because feeling supported helps you do your best work, you'll have access to benefits that support you:
If you're excited by the idea of helping people, learning new skills and creating opportunities for your future, we encourage you to apply.
At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170.
For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity
Singtel is Asia's leading communications technology group, providing a portfolio of services from next-generation communication, 5G and technology services to infotainment to both consumers and businesses. The Group has presence in Asia, Australia and Africa and reaches over 740 million mobile customers in 21 countries. Its infrastructure and technology services for businesses span 21 countries, with more than 428 direct points of presence in 362 cities.
For consumers, Singtel delivers a complete and integrated suite of services, including mobile, broadband and TV. For businesses, Singtel offers a complementary array of workforce mobility solutions, data hosting, cloud, network infrastructure, analytics and cyber security capabilities.
Singtel is dedicated to continuous innovation, harnessing next-generation technologies to create new and exciting customer experiences as we shape a more sustainable, digital future. The Group’s purpose is grounded in empowering our people to innovate better ways to connect with customers, unlock new possibilities for future businesses to thrive and foster a sense of ownership and belonging to better serve our stakeholders, partners and communities.
