Job Description

Employment Type

Permanent

Closing Date

23 July 2026 11:59pm

Job Title

Retail ConsultantAs a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work.

For you, that means a having career that grows with you, and working with a team powered by human connection that prioritises well-being and choice.

Here’s what you can expect from us

• Flexible working. Wherever you live, choose where, when, and how you work so you can be at your best.
• There when life happens. From Gender Affirmation Leave to Telstra’s Additional Leave Day, we give you time to spend away from work when you need it most.
• Pay for performance. We recognize outstanding contributions through our generous incentive programs.
• Parental Leave. A gender-equal policy for parents so you can choose how and when you take your leave (16 weeks full pay or 32 weeks half pay). Receive superannuation contributions on paid and unpaid parental leave.
• Unlimited learning. Level up your credentials with access to 17,000 learning programs. Learn ‘on the job’ and achieve university credits toward degrees and Master's programs.
• Global presence. With a global presence across 22 countries, there are many opportunities to work where we do business.
• Extra perks. Receive 25% off Telstra products and services, plus unlock exclusive discounts from over 240 brands and partners.

Make a Difference

As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

Key Responsibilities

This is how you’ll bring the purpose of your role to life.

• Apply knowledge of Telstra’s products and services and quickly build rapport with customers to create personalised solutions that meet their unique needs and exceed their expectations

• Apply strong influence and negotiation skills to understand and address any customer reservations and confidently close sales to achieve performance targets

• Participate in initiatives to continuously improve in-store presentation standards to create an environment where Telstra customers have unbeatable experiences

• Utilise evidence and an inquisitive style of communication to explore the root cause of problems, and collaborate with team members to share possible solutions to rapidly discover the best approach to resolution

• Identify and communicate opportunities to enhance customer related processes and procedures by actively seeking feedback on service delivery to improve interactions and impress Telstra’s diverse customers

• Participate in HSE continuous improvement initiatives and comply with Telstra HSE instructions, policies and standards to role model safe and responsible behaviours, minimise risks and demonstrate a commitment to your own safety and the safety of others

• Obtain and enter accurate customer information into core Telstra systems to successfully activate work orders whilst simultaneously continuing to provide an excellent customer experience

• Embrace change and uncertainty to quickly learn, recover from setbacks and shift priorities to deliver outstanding customer results in a complex and ambiguous environment

• Utilise the Telstra Branded Experience (TBE) framework in customer conversations to ensure we meet the needs of the customer through quality exploration and questions that deliver the right solution for our customers.

• Monitor the completion of mandatory learning and training to ensure the team has the necessary skills and knowledge to provide current information and accurate advice to customers

About you

To be successful in the role, you'll bring skills and experience in:

Experience Requirements:

• Minimum 2-5 years of experience in a retail or customer facing sales environment, preferably within telecommunications or a technology-driven industry

• Minimum 1-2 years of experience in a leadership or supervisory capacity, including responsibility for coaching team members, managing performance and achieving sales targets.

Telstra Systems & Proficiency:

• Demonstrated experience using Telstra systems such as: Siebel, Console, Telstra POS systems, for sales, order processing and customer account management.

Technologies, Tools & Product Knowledge:

• Strong working knowledge of mobiles devices and operating systems

• Telstra products including mobility plans, NBN, 5G and accessories

• Ability to quickly adapt to new technologies and product updates, in a fast-paced environment

Sales Techniques & Management Practices:

• Proven application of needs-based selling techniques, including discovery questioning, solution positioning and closing strategies

• Demonstrated ability to identify opportunities aligned with customer needs and budget

• For leadership role: performance management practices, including coaching and KPI tracking

• Experience in driving sales, customer experience and operational excellence.

If you are passionate to succeed as part of an agile and experienced team, we welcome you to apply!
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We encourage applications from people of all abilities and backgrounds - including Aboriginal and Torres Strait Islander peoples, the LGBQTI+ community, linguistically diverse, and people living with disability. When you apply, you can choose to note the pronouns you use and /or any reasonable adjustments needed to take part equitably during the interview process. Visit
www.telstra.com.au/careers/diversity-and-inclusion or email us at DisabilityandAccessibility@team.telstra.com noting your preferred method of contact

Recruitment Start Date:25/06/2026

Recruitment End Date: 23/07/2026

Remuneration Range: AUD $64,848 to $67,560