Inspired by pets, to grow as people, the Petstock world is one where anything is possible, together we make an impact for pets, people and the planet. We are continually inspired by pets and animals to be better people, both in our careers and our everyday life, making an impact for Pets, People and the Planet!
In this role you’ll partner closely with Regional Managers and Store teams to ensure strong operational standards, effective stock management, and a safe, compliant store environment. You will work to ensure consistent delivery of exceptional service, sustainable profitability, and high standards for pets, people and the planet.
How You’ll Shape Success
Compliance & Risk
Ensure all stores operate in line with company policies, audit standards, and WHS requirements
Monitor and drive compliance across operational, safety, marketing, and VM standards
Investigate incidents, identify root causes, and implement corrective actions to minimise risk
Stock Integrity & Operations
Drive a strong culture of stock integrity, shrinkage control, and process discipline
Oversee stock management processes including cycle counts, stocktakes, and inventory accuracy
Analyse stock trends and provide actionable insights to improve performance
Leadership & Capability
Lead, coach, and support Store Teams to deliver operational standards and performance outcomes
Performance & Continuous Improvement
Deliver reporting and insights to improve visibility, accountability, and business performance
Identify performance gaps and drive continuous improvement initiatives to enhance efficiency and profitability
What Makes You a Great Fit!
Proven experience in retail operations, compliance, or stock control roles
Strong understanding of inventory management, stocktakes, and retail KPIs
Demonstrated ability to lead, coach, and influence teams
Analytical mindset with the ability to turn data into actionable insights
High attention to detail and strong problem-solving skills
Excellent communication and stakeholder engagement capability
Ability to manage competing priorities in a fast-paced environment
Why This Role?
Take the next step in your Petstock career and broaden your exposure across stores and stakeholders.
Play a key role in strengthening how we operate across the network
Continue to grow your capability within a values-led organisation
At Petstock we are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within an 80km radius) to strengthen community connections and support local economies. Whilst we do not prioritise local candidates over others, we recognise the benefits of hiring individuals who have unique insights into the local community.
Our diversity makes us better...we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all.
We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.
Established in 2002, in regional Victoria, we’ve built Petstock to be a business based on family values and a passion for pets. As we evolved, and became an inspired member of the Petstock Group, the original DNA remained the same.
We are part of a group that works together to make an impact for people, pets and the planet & have come together for the pets that inspire us.
With close to 300 sites & 3 Support Offices across Australia and Aotearoa New Zealand, at Petstock, you will have the opportunity to impact on our success, write your chapter and be part of our story in a business that is committed to your career growth & development.
