Job Description

We are seeking a highly motivated Retail Commercial Manager to join our client's team. The Retail Commercial Manager is responsible for the overall management of the retail departments including sales performance, customer satisfaction, direct the Retail activities and optimize the revenue growth through effective leadership of customer focus.

Duties & Responsibilities:

Selling & Service Leadership

• Maintain a strong presence on the floor and ensure proper functioning of the Retail department(s)
• Assist in the development of the yearly action plan per department in alignment with the company's vision
• Develop and execute sales strategies to achieve retail department(s) revenue goals
• Participate in the retail development plans for new projects such as expansion, new brands, new category of products covering the whole aspects (Business plan, feasibility study, marketing strategy, etc.)
• Monitor the market evolution and competitor activities for the purpose of effective business development
• Proactively generate ideas to develop business opportunities, to achieve all financial goals and to endorse service excellence
• Monitor inventories ensuring timely replenishments and optimum stock levels
• Oversee the transfers and receiving activities to achieve responsive merchandise movements
• Maintain an active customer database through acquiring and retaining new clients
• Participate in the preparation of the seasonal target by brand and raise recommendations for growth
• Set and conduct weekly meetings on action plan and key priorities with the team
• Collect feedback on collection and share with the Buying team securing higher sales
• Actively seek inputs from the customers and efficiently address complaints to reinforce customer satisfaction and service excellence
• Manage the support function (Receiving) and oversee the daily activities to ensure smooth flow of operations
• Oversee the staff schedules to ensure adequate coverage during peak hours

Budget and Financial Analysis

• Assist in setting the budget based on management guidelines whilst optimizing costs in coordination with the Direct Manager
• Manage the department(s) budget, including monitoring expenses and revenue streams and adjusting as needed to ensure the achievements of the financial targets
• Monitor the sales targets, incentive schemes, etc. and ensure correlation with the yearly budget
• Monitor and analyze sales performance metrics to identify areas for improvement
• Analyze P&L figures by brand and by location identify root causes and suggest development alternatives; when needed
• Drive the financial KPIs to meet strategic business goals and to ensure alignment with the yearly budget
• Evaluate sales performance, assess revenues, oversee expenses and inventory turnover, identify loopholes and build on recommendations
• Audit the mystery shopper results and suggest corrections for development, when needed
• Prepare reports, analyze results, identify potential risks, and build on recommendations for improvement

Stakeholder Relations

• Build up relationships customers to elevate customer experience
• Build strong relationship with the Buying team and ensure coordination to optimize the sales turnover
• Maintain ongoing coordination with the Visual Merchandising team to secure the departments image and provide a unique shopping atmosphere
• Coordinate with the Marketing team on the yearly events calendar, CRM programs and Digital communication initiatives to uphold the retail departments' image, brand awareness and sales
• Collaborate with other managers to develop and implement marketing strategies to promote the retail departments and increase sales
• Liaise with the IT team on all technical matters related to the systems and applications
• Work closely with the HR team on all employee related matters such as development, rewards, benefits, training, etc.
• Active participation in the retail committee aiming to optimize and develop the retail strategy in alignment with the retail vision
• Establish proper connection with different stakeholders for optimal result

Talent Development

• Act as a role model while demonstrating the core values of the company
• Coach the team, develop capabilities and secure a solid succession plan
• Monitor the team weekly schedule and ensure proper coverage
• Ensure the proper allocation of the employees as per the department needs
• Participate in conducting regular performance reviews, identify training needs and oversee development plans
• Headhunt and participate in the interview and recruitment of potential candidates
• Train and guide the team to provide excellent customer service and achieve sales goals while supervising their performance

Other

• Ensure compliance with authority matrix, code of conduct and the company policies and procedures
• Remain up-to-date with the latest development and best practices in the field of fashion and trends
• Perform other job-related duties as assigned based on business needs and in alignment with the Direct Manager

Competencies

• Promote own thoughts with clarity and confidence. Negotiate persuasively and convey information in a clear and concise manner
• Display an entrepreneurial spirit, motivate team members and others to welcome any organizational change, coach the team to promote the changes and to maintain positive attitude throughout the process
• Maintain strong relationships with internal and external stakeholders and deliver high quality service and innovative initiatives to meet the customer's expectations and enhance customer satisfaction
• Promote and encourage cooperation among subordinates and peers to accomplish common goals, build trust and commitment and to value the contribution of others
• Take full responsibility for own decisions, behaviors and actions. Address ethical considerations when making business decisions. Hold self and others accountable for keeping commitments and measurable high-quality and cost-effective results
• Detect problems, analyze root causes, evaluate alternatives and options and apply timely and evidence- based solutions
• Manage the team and enable employees to grow and succeed through continuous coaching & feedback and provide opportunities for development, feeling of investment and desire to excel

Qualifications and Requirements

• Bachelor's Degree in Business Administration or equivalent
• MBA is a plus
• Certification: Fashion related studies
• 10-12 years of experience