Job Description

The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.

If this journey inspires you, come chart your own path within our family and let’s continue creating the extraordinary. Together, let's write the next chapter of your career!

In a continuously evolving retail landscape, ensuring consistent excellence across markets is more critical than ever. As client expectations grow and service standards evolve, empowering boutiques through structured coaching and performance tools has become a strategic priority.

To support this ambition, we are recruiting a Retail Coaching Specialist for a temporary 6‑month assignment. You will play a central role in strengthening our global coaching ecosystem, enhancing retail excellence, and providing field teams with the tools and insights they need to deliver an exceptional client experience.

This is a unique opportunity to join a dynamic environment, collaborate across functions, and contribute directly to global retail performance improvements.

Your main responsibilities will be to:

• Support the creation and enhancement of educational KPI tracking tools to improve global retail performance monitoring.
• Support the production of supports to ensure clarity and accessibility.
• Produce reports, dashboards, and insights to support Retail Performance leadership in strategic decision‑making.
• Contribute to retail excellence initiatives aimed at elevating service and customer experience standards.
• Coordinate and engage with the Area Retail Coach Community.
• Coordinate cross‑functional project initiatives supporting the Retail Excellence roadmap.

Qualifications

You are passionate about elevating customer experience, comfortable navigating global environments, and motivated by the idea of supporting teams through structure, coaching, and performance insights.

Your background enables you to contribute meaningfully from day one and thrive in a fast‑paced Retail Excellence context.

You hold:

• 5 years of experience in a retail environment, ideally within the luxury industry.
• Strong understanding of retail operational excellence, customer experience frameworks, and sales processes.
• Highly organized, structured, and detail‑oriented, with the ability to manage multiple priorities.
• Strong analytical abilities and ease working with dashboards, KPIs, and performance tools.
• Comfortable collaborating cross‑functionally with both central and market teams.
• Excellent communication skills, with fluency in English (written and spoken) and basic french.
• Experience in coaching or training retail staff is an advantage.
• Prior involvement in retail coordination or retail performance roles is a strong plus.

Additional Information

Some of the benefits we offer:

• Basic and supplementary health insurance coverage;
• 5 weeks annual vacation with 2 additional weeks between Christmas and New Year (through daily accumulated minutes throughout the year);
• Financial support for sporting and cultural activities, as well as for soft mobility (eg. public transportation);
• Free parking spaces and charging stations for electric vehicles;
• Possibility to work remotely from one of our remote sites (located in cantons Geneva,Vaud and Neuchatel);
• A company restaurant;
• A pension fund (OP) with an advantageous employer contribution.

Would you like to make your expertise come to life at Audemars Piguet? Don't hesitate and apply online! We look forward to discussing opportunities that could fit your next professional adventure.