Job Description

About the role:

Join our Retail Excellence team as Retail Coach mentoring our Queensland businesses.

As the Retail Coach, you will partner with our Boutique Leaders and Client Advisors community training the art of premium in store experiences and clientelling skills. Lead from the front to mentor and develop teams while ensuring sales and service standards are consistently upheld across the market. Your goal is to create exceptional Tiffany Brand Ambassadors that are knowledgeable about the brand’s heritage, product range and have a strategic approach to client engagement and retention.

Responsibilities:

• Supporting our leadership teams to coach our Client Advisors, by monitoring and observing interactions on the sales floor and sharing on the go strengths and areas of development.
• Coaching performance by partnering with store leaders to identify store opportunities through observation, sales dashboards and NPS scores.
• Partnering with leadership and HR when reviewing sales and KPI performance of both the store and individual Client Advisors.
• Deliver training programs on a range of client services, sales techniques, product training and involvement in new starter onboarding.
• Assess and review the impact of training to further embed concepts learnt at formal training.

Required Qualifications:

• Strong facilitation, communication, and interpersonal skills.
• Ability to interact with all levels of employees.
• Exhibits strong self-awareness.
• Empowers team and holds self and others accountable.
• Instills confidence and capacity to succeed.
• Fosters a learning environment and mindset.
• Embraces challenges and encourages others to do so.
• Monday to Friday but willing to work evenings, weekends and travel as needed.

Preferred Qualifications:

• Senior leadership experience in results driven, premium customer service businesses.
• Jewelry and watch industry experience highly regarded.
• Graduate gemologist degree or previous Gemological Association of Australia (GAA) or GIA course work is preferred.
• Training and development experience (facilitation skills).

Benefits And Perks

• Employee merchandise benefits and milestone gifts.
• High performing, caring, fun and dynamic team.
• Endless career opportunities with the world's largest luxury group - LVMH!
• Never-ending training and individual up-skilling opportunities.
• Great mentoring from highly experienced management team.
• Global opportunities for networking and cross-collaboration.
• Wellbeing and Charitable Giving/Volunteering Program.
• A vibrant, positive, innovative and collaborative team culture.

About The Business

Tiffany & Co. is one of the world’s most recognizable luxury jewelry brands. The Tiffany name has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence with a reputation for the finest jewelry and effortless style.

For 185 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed.

Tiffany employees honor every special moment in our clients' lives and every unique gift that commemorates their milestones. This differentiating factor, known as the Tiffany Experience (Creating Connections, Providing Personalized Experiences and Honoring the Tiffany Legacy) is never compromised.

We expect our employees to deliver the Tiffany Experience to each and every client and Tiffany recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

To apply, please click Apply for this job now and include a cover letter and resume.

Blue Box. White Ribbon. That's a wrap.