Job Description

The Retail Clerk works in the Gift Shop, and the primary role is to assist customers in purchasing merchandise up to and including cashiering responsibilities.

• Provide excellent customer service and possess effective selling skills.

• Responsible for following and adhering to Cash Handling policies and procedures.

• Maintain stock levels as directed.

• Maintains merchandise on display neatly and in proper area.

• Receives and marks prices on merchandise as directed.

• Follows proper procedures and maintains cleanliness of the work area.

• Assists in monthly inventory.

• Inventory control in assigned areas (verify current inventory levels, initiate request for P.O.s, order, receive, reconcile)

• Must be available to work any day and any shift

• Develop plans to control inventory.

• Ensures maximum guest satisfaction and service. Ensures that all services and facilities provided meet Harrah’s standards.

• Assists with merchandising all window and internal displays.

• Can count change, maintain balanced cash drawer, and manage money.

• Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.

• Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.

• Other duties as assigned.

• Maintain and process stock levels as directed.

• High school diploma or equivalent is preferred.

• Six months’ retail or retail-related experience is required.

• Must have proven customer service skills and be able to keep records in English and maintain mathematics records.

• Must be able to get along with co-workers and work as a team.

• Must present a well-groomed appearance

• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

• Communicate in a positive and friendly manner.

• Must have excellent oral and written communication skills, knowledge of retail marketing, excellent leadership skills, and demonstrated guest service orientation

• Must have minimal computer skills

• Must be able to work independently and as part of a team.

• Must be able to work at a fast pace and in stressful situations and stand on foot for long periods of time.

• Must be able to lift 25 pounds and carry up to 10 pounds.

• Must be able to bend, reach, kneel, twist, climb ladder and grip items while working at an assigned area.

• Must be able read, write, speak and understand English.

• Must be able to respond to visual and auditory cues.

• Must be able to accept all job assignments from the manager or department lead

• Must always be aware of surroundings