Job Description

Job Location Yosemite CA - Yosemite National Park, CA 95321 Position Type Full Time Education Level High School Salary Range $17.50 - $17.50 Hourly

Job Shift Any Job Category Customer Service

COMPENSATION: Starting at $17.00 per Hour + Tip Sharing

SNAPSHOT

A hands-on hospitality role where every day brings new adventures — both on the job and outside in Yosemite’s great outdoors.

IS THIS THE RIGHT JOB FOR ME?

• Do you love making people happy and being part of a diverse team?
• Have a strong work ethic and a positive attitude?
• Enjoy the outdoors and living in a remote, nature-filled setting?
• Want to gain retail and guest service experience — with room to grow if you excel?

If that sounds like you, this might be the perfect role.

ABOUT US

We are a group of exceptional lodges bordering Yosemite National Park, near granite peaks, fresh mountain air, and some of the most iconic views in the world. We’re looking for retail clerks who are excited about providing memorable hospitality experiences and helping support a fun and rewarding work environment.

WHY YOU’LL LOVE IT HERE

• Competitive pay and benefits
• Supportive, inclusive team culture
• Knowledgeable coworkers who share expertise and guidance
• Work where people vacation — hike, climb, explore, or relax in Yosemite’s beauty on your days off

WHAT WE OFFER

• Sick pay in first year; paid time off thereafter
• Healthcare benefits available within 90 days
• 401K eligible with company match after 1 year
• Regular work schedule with specific days off
• If living in lodge-owned housing, room & board available for fixed weekly cost

WHAT YOU WILL DO (JOB SUMMARY)

Our Retail Clerks support daily operations at our lodge General Store, including stocking and merchandising, maintaining food safety, handling shipments, operating the cash register and barista area, serving food, and providing exceptional guest service. We’re looking for positive, warm, and team-oriented individuals with prior retail or guest service experience and a willingness to learn and grow.

You’ll thrive in this role if you:

• Enjoy helping guests and creating a welcoming environment
• Are reliable, detail-oriented and organized
• Can balance multiple tasks while maintaining food and safety standards
• Work well independently and as part of a supportive team

Qualifications

KEY RESPONSIBILITIES

• Provide exceptional guest service and warm, caring hospitality
• Support all facets of store operations
• Stock, merchandise and maintain inventory and store presentation
• Receive transport and store deliveries, and organize storage areas
• Operate cash register and process credit cards
• Operate barista area and prepare and serve food & beverages
• Maintain food and general store safety, sanitation, and cleanliness standards
• Communicate professionally at all times with all staff and management
• Support team members and interns while fostering a positive work environment
• Work safely, address/report safety issues, and use proper personal protective equipment
• Comply with work shift schedules and break requirements
• Perform other duties as assigned, including additional lodge support as needed

EDUCATION & EXPERIENCE

• High School Diploma or GED; college degree a plus
• Minimum one-year prior work experience in retail, restaurant or other customer service/hospitality preferred
• Food Handler Certification or willingness to obtain
• Experience successfully living/working in rural/remote environment preferred

COMPETENCIES/REQUIRED SKILLS AND ABILITIES

• Strong guest service and hospitality focus
• Reliable, dependable and punctual
• Works well as part of a team and supports others
• Detail-oriented with good organizational skills
• Follows company policies, procedures and safety standards
• Adheres to food handling and sanitation requirements
• Communicates appropriately, supportively and professionally
• Adaptable, takes initiative, and able to multitask and troubleshoot in a fast-paced setting
• Demonstrates good judgment, integrity, honesty and professionalism
• Positive attitude and willingness to learn and grow
• Leading a healthy, balanced, drug-free lifestyle

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• The physical environment requires employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions, and to adhere to departmental uniform standards
• Frequent walking, twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs
• Ability to stand and move continuously
• Lifting up to 50 pounds and moving carts weighing 300 pounds
• Working with required chemicals and PPE
• Shifts of up to 8 hours per day, plus periodic additional overtime hours and help covering additional shifts when needed

NOTE

We are an equal opportunity employer and extremely proud of our highly diverse team and embrace diversity at all levels of the organization. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.