Job Description

Location: Easley, SC

Join Our Team

Are you passionate about hospitality, leadership, and creating meaningful experiences for others?

We are seeking a dynamic Retail Café Manager to lead the operations of our vibrant café and coffeehouse concept within a premier retirement community.

The Retail Café Manager will create a welcoming social gathering space for residents, family members, guests, and team members while fostering a culture of service excellence and compassionate care.

About the Role

The Retail Café Manager provides overall leadership and management of a fast-casual café, coffeehouse, and bakery operation. This position is responsible for ensuring superior customer service, maintaining high-quality food and beverage standards, driving financial performance, developing team members, and creating an inviting atmosphere that enhances the community lifestyle.

Key Responsibilities

• Lead day-to-day café operations, ensuring exceptional service, quality, cleanliness, and safety standards.
• Train, schedule, coach, and develop café team members.
• Manage café budgets, labor costs, food costs, inventory, and cash handling procedures.
• Monitor financial performance and implement strategies to maximize revenue and profitability.
• Oversee ordering, inventory control, product merchandising, promotions, and menu mix.
• Manage and grow the café's takeout and to-go program.
• Foster a positive and engaging work environment focused on teamwork and hospitality.
• Deliver an outstanding café experience for residents, guests, family members, and team members.
• Partner with community departments to support special events, resident programs, and engagement initiatives.
• Ensure all food and beverage products meet established quality standards.
• Maintain compliance with all health department regulations, HACCP requirements, and sanitation guidelines.
• Complete and maintain required HACCP logs daily.
• Ensure the café kitchen and service areas remain clean, organized, and fully sanitized.

Required Education & Experience

• Associate degree (or equivalent experience) in Hospitality, Foodservice Management, Business, or a related field.
• ServSafe Manager Certification required.
• Minimum of three (3) years of management experience in a café, coffeehouse, bakery-café, or retail foodservice environment.

Preferred Qualifications

• Culinary Arts degree.
• Four (4) or more years of management experience in a café or retail foodservice operation.
• Advanced POS and technology skills.
• Strong organizational, planning, and time management skills.

Why Join Us?

• Opportunity to lead a unique hospitality concept within a thriving retirement community.
• Meaningful work that positively impacts residents' daily lives.