KCB Bank Group

Retail Banking Department, Rwanda.Relationship Manager, Business Banking - Rubavu

KCB Bank Group  •  Republic of Rwanda (Onsite)  •  2 days ago
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Job Description

KEY RESPONSIBILITIES:

  1. Marketing new Business and managing existing Business to enable the bank realize revenue targets which are prescribed without compromising on credit risk appetite.

  2. Grow and monitor the Business banking asset and liability portfolio with ultimate aim of ensuring that it remains profitable and of quality. Particularly responsible to grow the Business Tier 1 portfolio as per the bank Business strategy and in the region assigned.

  3. Maintain excellent relationship with existing and prospects Business clients to sustain Business growth and increased wallet share and customer profitability.

  4. Initiate credit facilities through in-depth quality preliminary analysis. Process credit applications within stipulate TAT to ensure delightful customer experience.

  5. Resolve retail Business customer inquire to improve customer satisfaction.

  6. Prepare weekly sales report, Monthly portfolio report including credit reviews, monthly pipelines.

  7. Monitoring loan facility, detect and restore to performing, all debts falling into arrears to performing debts with aim to insure minimum portfolio at risk. Properly handover to recovery units all loans downgraded to the grade 3.

  8. Promote alternative channels through raising the usage of internet banking, Mobile banking, and cards by Business customers. Acquire, train, and ensure retention of merchants & Agents through effective relationship management.

  9. Manage strategic partnerships important for Business Banking Growth.

  10. Maintain and grow the Biashara Club proposition through onboarding of new members and retention of existing members

    DAILY RESPONSIBILITIES:

  1. To prepare daily, weekly, and monthly Business performance report

  2. To meet, identify and evaluate customers' or prospects' financial needs to mobilize new accounts, deposits and quality loans

  3. To monitor the utilization of drawn facilities and prevent migration to NPL and overdrawn accounts.
  4. Capture Business Banking credit applications in Credit Quest.
  5. Mobilize deposits
  6. Make customer’s (prospects, existing, agents, merchants and partners) call visits.
  7. Biashara Club Management

    Academic & Professional

  8. ParticularsDetailSpecific Field or QualificationNeed Type[1]Education Bachelors DegreeBusiness Related

    RQ

    Professional QualificationsBanking

    AA

    Masters DegreeMBA

    AA


Experience

Total Minimum No. of Years Experience Required

5

Detail

Minimum No of Years

Need Type[1]

Sales

3

Essential

Credit appraisal and lending

3

Essential

General Banking

3

Essential

Relationship Management

3

ES

KCB Bank Group

About KCB Bank Group

KCB Group, is the largest financial services organization in East Africa in terms of asset size. The Group's headquarters are located in Nairobi, Kenya, with subsidiaries in Kenya, Rwanda, Southern Sudan, Tanzania, Uganda and Burundi. In 2015, KCB Group opened a representative office in Ethiopia, expanding the growth of the organization.

The Bank is over 124 years old having started in Mombasa in 1896. KCB Group has over 354 branches, 26,394 Agents/POS Merchants and 1,103 ATMs. The bank also offers Mobile Banking though the KCB App, Internet Banking and Diaspora Banking Services platform that can be accessed 24/7 basis. The Bank services over 26.8 million customers across the region.

KCB Group is the largest financial services organization in East Africa, with an estimated asset base of approximately Ksh. 1.02 trillion as at the of end H1 2021.

Industry
Finance & Insurance
Company Size
5,001-10,000 employees
Headquarters
Nairobi, KE
Year Founded
1896
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