Job Description

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PURPOSE OF THE POSITION

To maintain the retail shop and generate sales by assisting guests in purchasing merchandise and recommending all products that will yield financial profitability and deliver an excellent guest service.

QUALIFICATIONS & EXPERIENCE

• Minimum Grade 12 plus a higher certificate
• 2 years’ experience in a retail shop or Sales experience in the hospitality industry
• Knowledge of merchandise, styling, and pricing
• Knowledge of Micros/Opera will be an advantage
• Computer literate (MS Office/Office/Excel/PowerPoint)
• Knowledge of Point of Sale
• Creation of Barcodes and management thereof
• General Knowledge of Swakopmund (Tours, activities, walkabouts, restaurants, shops, bookstores, etc)
• 3rd language (e.g. German) will be an advantage

KEY ACCOUNTABILITIES

• Drive retail product sales in line with the budget and targets set.
• Maintain a clean, organized, and visually appealing retail shop.
• Assist guests and or customers as and when required, not only retail guests/customers but any other guests/customers around the hotel
• Constantly monitor and check the quality of service delivery towards the guests and make sure the processes are speaking to the brand and the provided quality guidelines.
• Create and generate unique barcodes for products and enter them in Micros (EMC) for accurate tracking and identification.
• Print labels with product information and prices and ensure that these labels are placed correctly on the shelves.
• Manage inventory levels by adding products to the product mix and maintaining a monthly sales report and balance stock to avoid both excessive overstock and stock output.
• Collaborate with the financial controller to place orders for stock replenishment in the retail shop, ensuring adequate inventory levels to meet customer needs.
• Monitor the expiration dates and shelf life of perishable items to prevent selling expired products and ensure older items are rotated out before newer ones.
• Assist in monthly stock-taking activities to verify inventory levels and ensure compliance with company requirements.
• Process sales transactions, handling cash, credit/debit cards, and other forms of payment accurately and securely.
• Balance cash registers at the end of each shift and prepare daily sales reports.

CLOSING DATE: 01 JULY 2026

O&L - a Great Place to Work.

Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.

"This position is subject to a pre-employment screening and vetting process, and by applying for this position, applicants acknowledge that they are aware that the Company reserves the right to carry out screening and pre-employment vetting for all shortlisted applicants. Certificate of Conduct issued by the Namibian Police (not older than 6 months) may be required from all shortlisted applicants."

Requisition ID: 5785