Job Description

Step into an exciting career at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, located on Alabama’s Gulf Coast. Nestled on 550 acres of stunning beauty, the Grand combines rich Southern tradition with modern luxury to offer world-class guest experiences. As part of a historic destination known for exceptional hospitality, you’ll have the opportunity to contribute to unforgettable moments—The Grand Life is calling; come share it with us!

As an Oak and Azalea Retail Attendant, you’ll play a key role in creating a positive and memorable shopping experience for our guests. You’ll ensure the gift shop is always well-organized and presentable, while providing excellent customer service by greeting and assisting customers in a warm and friendly manner. Your efforts will contribute to enhancing the overall resort experience as you handle sales transactions and help maintain the store’s inventory.

Key Responsibilities:

• Maintain a well-organized and clean gift shop by restocking shelves, creating attractive merchandise displays, and ensuring all items are accessible to customers.
• Greet each customer warmly, offer assistance with product selection, and answer questions regarding prices, usage, and store layout.
• Accurately process sales transactions, accept payments, apply discounts, provide correct change, and ensure customer satisfaction with wrapped or bagged merchandise.
• Assist with inventory management, ensuring stock levels are maintained, and monitor merchandise for quality and availability.
• Adhere to store security procedures, being vigilant for theft or suspicious activity, and ensuring the safety of both customers and merchandise.
• Collaborate with the resort Concierge and stay informed about resort amenities and guest services, providing helpful recommendations to enhance the guest experience.

Perks & Benefits: As part of the PCH Hotels & Resorts portfolio, associates enjoy a variety of perks and benefits, including:

• Health, Dental, and Vision Coverage: Comprehensive options, including both FSA and HSA plans.
• 401(k) with Company Match: Plan for your future with our matching retirement plan.
• Exclusive Discounts: Enjoy discounts on hotel stays, dining, golf, and retail at PCH properties and globally with Marriott.
• Growth Opportunities: Access to continuous training and career advancement, with tuition reimbursement available.

Join us at the Grand Hotel Golf Resort & Spa, where we believe in delivering "hospitality with heart & soul." Be part of a team dedicated to creating unforgettable guest experiences.