Job Description

At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive.

Position Purpose: In partnership with the Store Manager, oversees all store operations, ensures flawless execution of multi-channel service initiative, recruits, hires, trains and develops talent. Ensures delivery of the legendary L.L.Bean customer experience for assigned outdoor lifestyle concept retail store. Promotes the company's core values of Outdoor Heritage, Integrity, Service, Respect, Perseverance and Safe and Healthy Living to ensure the integrity of the brand, culture and mission of L.L.Bean is upheld at all times.

Responsibilities

• Delivers legendary world-class customer service.
• Responsible for operational execution in the stores following known SOPs
• Leads price changes, replenishment, floor-set changes and visual, promotional and marketing initiatives.
• Oversees execution of multi-channel services ensuring execution that delivers top notch customer service
• Recommends hiring plans and strategies.
• Helps recruit, hire, train and develop talent for the stores
• Models L.L.Bean’s inclusive and fair hiring practices
• Fosters an inclusive work environment by seeking team members’ perspectives, actively listening to others' opinions and experiences, and modeling and encouraging respectful communication among the team.
• Values and works collaboratively and respectfullyacross a variety of differences among team members and customers.
• Addresses employee issues/conflicts and provides feedback, coaching and developmental opportunities.
• Leads and executes compliance with Loss Prevention policies and procedures.

Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.

Education Level: 2-Year Associates Degree
Years of Experience: 3+

Skills and Qualifications:

• Associate's degree or equivalent with at least 3+ years of retail management experience in relevant traffic and volume Retailer
• Experience in all aspects of Retail leadership, service, operations and visual merchandising
• Strong business acumen with the ability to achieve sales and service goals
• Proven leadership skills with the capability of developing and motivating employees
• Demonstrated ability to foster an inclusive work environment and customer experience.
• Demonstrated capacity for collaborative work in a retail environment, is adept at serving customers and teams from a variety of backgrounds
• Established time management and organizational skills
• ​Demonstrated interpersonal, written and verbal communication skills
• Capable of building strong partnerships and working collaboratively to achieve goals
• Ability to maintain a high level of enthusiasm, motivation and a positive attitude
• Ability to work a flexible schedule including nights, weekends and holidays

If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.

If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you! At L.L.Bean, we believe the outdoors brings out the best in all of us. We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote belonging.