Job Description

Retail Associate

Organization: Vapor Ministries — Vapor Thrift Store (VTS)

Reports To: Retail Assistant Store Manager

Hours: 8–40 hours per week, depending on need and availability

Travel: Minimal. Local travel is limited to a monthly staff meeting held within 20 minutes of the store.

The Retail Associate drives store profitability through outstanding customer engagement and retail sales excellence. Every shift is an opportunity to serve customers well and to advance our mission: meet needs, feed souls, elevate God.

What We're Looking For

The ideal candidate will:

1. Love the Lord and be committed to our mission.
2. Embody and embrace our core values:
   • Urgent Pursuit
   • Sacrificial Service
   • Intentional Development
   • Clear Communication
   • Complete Alignment
   • Excellent Execution
3. Be organized, dependable, and attentive to detail.
4. Bring a positive, upbeat, and engaging demeanor, putting the customer's needs and experience first.
5. Be comfortable learning a point-of-sale system and handling money quickly and accurately.

Responsibilities

Customer Service

• Greet every customer and treat each one with respect, optimism, and joy.
• Answer questions and assist with customer needs throughout the store.
• Escalate more complex customer service issues to an Assistant Store Manager or the Store Manager.
• Share the vision and mission of Vapor Ministries with customers.

Cashier Duties

• Move customers through checkout efficiently and courteously.
• Operate the VTS point-of-sale system.
• Handle cash and credit transactions accurately and securely.

Opening & Closing

• Complete all opening and closing checklist procedures when scheduled for those shifts.

Housekeeping

• Keep the workspace and retail floor clean and well organized.
• Perform cleaning tasks at open, at close, and throughout the shift to maintain an exceptional customer experience.

Merchandising & Stocking

• Stock shelves and racks whenever not assisting customers.
• Organize and display merchandise to create an appealing, easy-to-shop space.

Disclaimer: Other duties may be assigned as necessary on a temporary and infrequent basis.