Job Description

Retail Associate

Department: Client Services

Employment Type: Full Time

Location: Atlanta, Georgia

As a Retail Associate, you’ll be the friendly face customers look forward to seeing! You’ll help identify what they need, answer questions about our products and services, and recommend solutions that make their day easier. If you enjoy working with people, have a positive attitude, and like solving problems on the spot, you’ll thrive in this role.
You’ll also collaborate with our internal teams to keep the store running smoothly, from stocking shelves and merchandising displays to sharing helpful feedback with our purchasing team. Your insights will help make sure our shelves are filled with exactly what our local customers are looking for.

Key Responsibilities

• Welcome customers with a smile and help point them in the right direction
• Share accurate info about our products, pricing, and services
• Help them compare features and prices so they can make the best choice
• Suggest helpful add-ons or other products they might love
• Handle returns and exchanges in a smooth, friendly way
• Check customers out using our point-of-sale system and assist with order pickups
• Manage online orders and provide every customer with accurate and exceptional service, closing out their experience with prompt follow-up
• Obtain Gear Expert® level knowledge of product lines and internal procedures

Skills, Knowledge and Expertise

• A background of customer service or sales experience
• Fluency with technology
• Excellent personal, as well as written and oral communication skills
• Strong organizational skills
• Autonomous decision-making and problem resolution skills
• A construction or industrial background is not required, but advantageous for you

Why it's great to build your career with us!

We are a tight-knit group, and we understand the needs of our teammates. This personal connection allows us to strategically design competitive benefits packages that enhance the employee experience and support overall well-being.

Some of our benefits:

• Health, Vision & Dental Insurance with company contributions
• Free Employee Assistance Program: 24/7 access
• Generous paid time off (PTO) that increases with tenure
• Volunteer Paid Time Off: Give back to our community & get paid!
• 401k Matching Options with no Vesting Requirements

Applications are being taken exclusively online for this role, we look forward to learning about the ways that your talents will support the growth and vision of our organization!

This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The GMES family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status, equal employment opportunities within our dynamic growth plans.

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