Assistant Store Manager Position Summary: We are seeking a dynamic Assistant Store Manager to help lead our retail team in delivering exceptional customer experiences while supporting daily operations and achieving business goals.
Key Responsibilities:
Leadership & Team Development
Support Store Manager in training, coaching, and developing store associates
Foster effective communication across all team members
Lead by example in providing outstanding customer service
Assist in recruiting, hiring, and onboarding new team members
Sales & Operations
Drive sales performance through team motivation and leadership
Execute operational procedures including opening/closing protocols
Manage inventory control and stockroom organization
Oversee accurate processing of shipments and merchandise flow
Monitor and maintain shrink prevention measures
Ensure store meets visual merchandising standards
Customer Experience
Create an engaging shopping environment
Resolve customer concerns professionally and efficiently
Maintain store appearance and cleanliness
Lead team in delivering personalized service
Administrative Duties
Support payroll management and scheduling
Maintain accurate financial records and reports
Ensure compliance with company policies and procedures
Assist with loss prevention initiatives
Required Qualifications:
2+ years retail management experience
Strong problem-solving and decision-making abilities
Excellent interpersonal and communication skills
Demonstrated leadership capabilities
Passion for retail and fashion
Ability to work in a fast-paced environment
Flexible availability including evenings, weekends, and holidays
Physical ability to perform tasks like standing, lifting, and moving merchandise
Embody company values and culture
Maintain professional appearance and attitude
Act as a brand ambassador both in-store and in the community
Stay current with fashion trends and product knowledge
Lovisa Life:
Lovisa was established in April 2010 and has quickly grown to be one of the world’s leading fast fashion jewellery retailers. We continue our focus on expanding our store network, with over 900+ stores across 37+ countries. Join a high growth international retailer, publicly listed on the ASX.
We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence, by supporting our culturally diverse team around the world.
Lovisa Future:
With no plans on slowing down with our continued expansion across the globe. At Lovisa, we are passionate, dedicated, hard-working and fun-loving team players. We are devoted to fashion, style and customer service. All team members are Lovisa ambassadors, who thrive off our Lovisa culture commitments with a can-do attitude.
Lovisa Product:
Lovisa was created out of a need for on-trend fashion jewellery at ready-to-wear prices. Our global trend spotting and innovation design team take inspiration from couture runways and current street style around the world to deliver new, must-have styles to our customers.
We are a fashion-forward jewellery brand that caters to anyone and everyone, with 150 new styles being delivered to stores each week. We give exceptional customer service and apply our core belief, “It’s about the customer, always” in everything we do.
