Job Description

• Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect

and Excellence. (I-CARE Values)

• Provides amazing customer experiences to all internal and external customers. (ACE Culture)
• Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude,

Respect, Excellence) values.

• Embraces an expectation of learning and growth. Enthusiastically participates in training and

development.

• Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill.

Ensures team members feel respected, accepted, and included.

• Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite

Back, Sort)

• Maintains clean work environment.
• Obtains and maintains forklift and walk-behind stacker certification.
• Obtains and maintains first-aid / CPR / BBP certification.
• Trains team members as they are on boarded. Ensures that a positive example is set for all team

members.

• Recognizes when team members need coaching and provides immediate coaching when

applicable.

• Issue refunds and resolves customer concerns.
• Trains Retail Team Member IV in delivery of new Retail Team Member training.
• Demonstrates a mastery in production and customer service management through evaluation.
• Reports known or suspected security and/or theft problems to a member of store management,

appropriate District Manager, and/or Asset Protection department.

• Complies with all agency policies, procedures, and safety standards throughout all work areas;

maintains same to meet CARF, Department of Labor, and other regulatory standards.

• Leads retail team and store activities in the absence of/and at the direction of the Retail Store

Manager; see Supervisory Responsibilities below.

• Performs all administrative and clerical duties including but not limited to completing

opening/closing duties, making bank deposits, and securing the building at the direction of the Store

Manager in accordance with established guidelines.

• Ensures compliance with established safety, security, sales, money handling (as applicable), and

record keeping procedures and practices as outlined in the Standard Operating Procedures.

• Verifies that the quality and quantity of merchandise is adequate to obtain sales and production

standards.

• Coordinates shipments and makes adjustments to merchandise categories and production

schedules as needed.

• Coordinates transportation shipments and reporting on a daily basis.
• Ensures merchandise is priced in accordance with established standards for retail stores as

applicable.

• Implements seasonal planograms, floor sets, store signage, and sales promotion activities for retail

stores as applicable.

• Optimize floor space based on product flow to ensure efficient production.
• Assists Truck Drivers and other agency personnel in performance of their duties.
• Must be able to work flexible hours, available to open and/or close assigned retail location as

required, make bank deposits, and secure building to ensure success of the operation.

• Must be able to respond to emergencies at any time as needed.
• Performs other job-related duties as assigned• Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect

and Excellence. (I-CARE Values)

• Provides amazing customer experiences to all internal and external customers. (ACE Culture)
• Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude,

Respect, Excellence) values.

• Embraces an expectation of learning and growth. Enthusiastically participates in training and

development.

• Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill.

Ensures team members feel respected, accepted, and included.

• Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite

Back, Sort)

• Maintains clean work environment.
• Obtains and maintains forklift and walk-behind stacker certification.
• Obtains and maintains first-aid / CPR / BBP certification.
• Trains team members as they are on boarded. Ensures that a positive example is set for all team

members.

• Recognizes when team members need coaching and provides immediate coaching when

applicable.

• Issue refunds and resolves customer concerns.
• Trains Retail Team Member IV in delivery of new Retail Team Member training.
• Demonstrates a mastery in production and customer service management through evaluation.
• Reports known or suspected security and/or theft problems to a member of store management,

appropriate District Manager, and/or Asset Protection department.

• Complies with all agency policies, procedures, and safety standards throughout all work areas;

maintains same to meet CARF, Department of Labor, and other regulatory standards.

• Leads retail team and store activities in the absence of/and at the direction of the Retail Store

Manager; see Supervisory Responsibilities below.

• Performs all administrative and clerical duties including but not limited to completing

opening/closing duties, making bank deposits, and securing the building at the direction of the Store

Manager in accordance with established guidelines.

• Ensures compliance with established safety, security, sales, money handling (as applicable), and

record keeping procedures and practices as outlined in the Standard Operating Procedures.

• Verifies that the quality and quantity of merchandise is adequate to obtain sales and production

standards.

• Coordinates shipments and makes adjustments to merchandise categories and production

schedules as needed.

• Coordinates transportation shipments and reporting on a daily basis.
• Ensures merchandise is priced in accordance with established standards for retail stores as

applicable.

• Implements seasonal planograms, floor sets, store signage, and sales promotion activities for retail

stores as applicable.

• Optimize floor space based on product flow to ensure efficient production.
• Assists Truck Drivers and other agency personnel in performance of their duties.
• Must be able to work flexible hours, available to open and/or close assigned retail location as

required, make bank deposits, and secure building to ensure success of the operation.

• Must be able to respond to emergencies at any time as needed.
• Performs other job-related duties as as.

Qualifications

Perform each essential duty satisfactorily.

• The requirements listed here are representative of the knowledge, skill, and/or ability required.
• Occasional travel is required for business related activities.
• Must maintain the ability to pass a criminal background check.
• Must be able to obtain and maintain Forklift/Stacker and CPR/First Aid certifications.
• Must maintain a valid driver's license, access to reliable transportation at all times and automobile

insurance acceptable to Goodwill's liability insurance provider.

Education and Experience

• Associate's degree (A.A.) or equivalent from a two-year college or technical school in Business or

related field.

• Two (2) years of retail management experience with an emphasis on Customer Service.
• Equivalent combination of education and experience considered.

Must be able to:

• Read, analyze, and interpret general business periodicals, professional journals, or sales reports.
• Write reports.
• Effectively present information and respond to questions from customers, managers, and employees

using tact, courtesy and cooperativeness.

• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and

decimals.

• Compute rate, ratio and percent.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Deal with a few abstract and concrete variables, exercising judgment, resourcefulness, ingenuity and

initiative.

• Exercise discretion while managing confidential information.
• Operate a POS register.

Must have:

• Experience and sound working knowledge of fax machines/scanners, material handling equipment

and computers to include: Microsoft Office programs (Outlook, Office, Excel), data based programs

and internet.