Job Description

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

• (Principal Accountabilities)

  Analyze Store Performance Metrics:Monitor daily sales and service KPIs to identify performance gaps (target: 100% reporting accuracy) by extracting data from retail systems and preparing weekly dashboards for Centre Managers to drive informed decision-making.

  Optimize Inventory Management:Manage stock levels for devices and SIMs to prevent stock-outs (target: <2% variance) by conducting weekly audits, reconciling physical stock with system records, and coordinating with the warehouse for timely replenishment.

  Enhance Customer Experience (CX):Review customer satisfaction scores (NPS/tNPS) to improve service quality (target: achieve >80% satisfaction) by analyzing feedback trends and recommending process improvements to the frontline team based on real customer needs.

  Ensure Operational Compliance:Audit store processes against standard operating procedures (SOPs) to mitigate risks (target: zero critical audit findings) by conducting monthly self-assessments and verifying documentation for cash handling and registrations.

  Support Retail Marketing Campaigns:Coordinate the rollout of in-store promotions to drive footfall and sales (target: 100% on-time execution) by ensuring marketing collateral is displayed correctly and staff are briefed on new offers to Celebrate Winning Together.

  Manage Administrative Operations:Handle store-related procurement and facilities maintenance to ensure a conducive environment (target: 24-hour resolution for minor issues) by liaising with vendors and internal facilities teams to Keep It Simple.

  Facilitate Staff Training Data:Track team training completion rates to ensure workforce readiness (target: 100% compliance) by monitoring learning management systems and scheduling necessary refreshers for retail staff to maintain high service standards.

• Skill level and requirements

  • Retail data analytics and reporting (Intermediate)
  • Inventory and stock management (Intermediate)
  • Customer Experience (CX) analysis (Intermediate)
  • Retail SOP compliance and auditing (Intermediate)
  • Stakeholder and vendor management (Beginner)
  • Proficiency in Retail POS systems and MS Excel (Experienced)

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.