Job Description

Assistant Store Manager, Retail

Department: Retail

About Goodwill Columbus

At Goodwill Columbus, we believe in the power of work to transform lives. Our mission is to create pathways to independence and economic mobility through employment. Guided by our values—Integrity, Collaboration, Accountability, Respect, and an Owner’s Mindset—we’re committed to making a meaningful impact in our community.

Position Summary

As an Assistant Store Manager, you help lead day-to-day store operations. You’ll partner with the Store Manager to drive sales, manage donations, and deliver a great customer experience. This role is hands-on—leading by example, keeping the store organized, and motivating your team to succeed.

Why Goodwill Columbus?

• Make a direct impact in your community
• Work with a mission-driven, values-based team
• Grow your career with development opportunities

What You’ll Do

Lead Yourself

• Build trust through honesty and integrity
• Take ownership of store standards (cash handling, deposits, procedures)
• Adapt quickly to changing priorities

Lead Others

• Deliver excellent service to shoppers and donors
• Support hiring, scheduling, training, and coaching
• Provide clear direction and real-time feedback
• Communicate effectively with diverse teams

Drive the Business

• Oversee daily operations (donations, pricing, stocking, cash handling)
• Use data and tools (e.g., Microsoft Office) to make decisions
• Help achieve sales goals through strong floor presence
• Keep merchandise organized, stocked, and visually appealing

Ensure Results & Compliance

• Hold self and team accountable for performance
• Maintain safe, secure operations (loss prevention, safety practices)
• Ensure register accuracy and proper deposit handling

Qualifications

• High school diploma or equivalent preferred
• 2–3 years of retail experience
• At least 2 years of supervisory experience
• Resale, production, or operations experience a plus

Work Environment

• Fast-paced retail setting with moderate noise
• Frequent standing, walking, bending, and reaching
• Lift/carry up to 30 lbs (occasionally more)
• Hands-on work with equipment and registers