Job Description

Essential Duties & Responsibilities:

Service:

• Promptly resolve all customer service and
• Exceed First Class Service standards and behavior with every customer, business partners and peers
• Treat customers and peers in accordance with the core values of the company

Operations:

• Ensure store merchandising standards are consistently executed per the company guidelines
• Partner with the General Manager to ensure consistent implementation of the organizational policies and goals set forth by the company, while holding the team accountable to such standards

Financial/Business:

• Influence and make recommendations to help achieve performance objectives in the areas of sales, expenses, inventory control, and payroll while monitoring overall P&L results and formulating action plans as needed

Leadership/People:

• Train, motivate, and develop a professional team that possesses the ability to achieve sales goals while adhering to company performance metrics, implementing promotional programs, and coordinating special events

• Build strong business relationships with airport management, brand partners, and the Support Center Team through the use of clear, consistent communication

• Monitor and address performance issues in a timely manner while providing on-going coaching and counseling
• Perform all basic human resource functions including interviewing, succession planning, training, scheduling, and performance reviews

Other Duties as Assigned

Job Qualifications

Education:

• Bachelor’s degree and high school diploma or equivalency required

Experience

• Minimum three (3) years of leadership in merchandising, the service industry and/or operations environment

Other Knowledge, Skills, Abilities or Certifications: (First list requirements, followed by preferences.)

• Ability to work flexible shifts in a 7/365 day team oriented environment; occasional travel as business dictates

• Exceptional customer service skills and an ability to communicate effectively using the English language

• Self-starter able to prioritize numerous tasks and adapt to unexpected situations simultaneously

• Proficiency required in reading, writing, mathematics, cash handling/ reporting

• Proficiency required in Microsoft Office

• Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable

Department of Transportation requirements

Physical Requirement

• Standing for long periods of time and the ability to work in environments with varying temperatures

• Ability to lift a minimum of 40 lbs., perform essential job functions such as standing for extended periods, bending, reaching, climbing a ladder, and walking long distances

Working Environment

Indicate if normal office environment or if exposed to any hazards.

• Retail stores, warehouses, or office environments

Travel Requirements

List travel requirements of the job by indicating typical weekly, monthly, or annual percentage of time. Indicate whether travel will be domestic or international. If no travel requirements, indicate N/A.

• Occasional

travel may be required based on the needs of the business