Job Description

Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park.

The Retail Assistant Coach will oversee the operation of assigned locations and lead a team of employees to achieve the department’s goals for the operating season.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Lead by example by actively engaging with guests in order to provide exceptional customer service to enhance their overall experience

• Train new and existing team members in each location to ensure they comply with departmental and company policies to deliver exceptional guest service. Provide ongoing training throughout the season.

• Assist with identifying outstanding performance, recognizing and rewarding team member behavior that goes above the standard, while also coaching team members that are not meeting expectations

• Maintain compliance with Child Labor Laws and ensure that employees are preventing violations by creating break schedules that follow Child Labor Law policies and standards

• Open and close locations at the direction of the manager-on-duty and work with the manager-on-duty in lieu of staffing challenges resulting from call-offs or other employee needs.

• Manage inventory integrity by completing daily stocking tasks including; checking received orders, creating orders, and other inventory management tasks as needed. Ensure team members are accurately scanning to maintain inventory integrity.

• Maintain store layouts in accordance with Area Manager and provided feedback on the product assortment as guests commented on product offerings

• Complete walkthroughs of areas of responsibility to identify safety and maintenance-related issues and address these concerns to Manager on Duty and full-time staff to ensure they are remedied. Assist in maintaining appearance standards to ensure location is cleaned.

• Flexibility to work in alternate areas or as a front-line team member in support of operational needs

• Complete daily operating paperwork to include break schedules, staffing adjustment sheets, and timesheets*

• Perform elevated responsibilities like guest returns, price overrides, logging on or off/ point-of-sale systems as well as performing cashier resets at the end of shifts

• Perform other duties as assigned

Qualifications:

• Must be 16 years of age or older on the date of applying

• One year of hospitality/customer service experience preferred

Knowledge, Skills, and Abilities:

• Proven guest relations, problem-solving, task management skills, and organizational skills

• Professional and practical communication skills

• Knowledge of Child Labor Laws is preferred

• Must be able to perform basic math skills (addition, subtraction, multiplication, division)

• Must display a positive attitude, eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines

• Must be able to work independently and in a team environment as well as be self-motivated to perform all aspects of the job at all times

• Must have the ability to safeguard confidential information

Job Demands:

• Must be able to work at least four weekend shifts per month and 32 hours per week, with 3 days of closing availability, Memorial Day through Labor Day, in compliance with Child Labor Laws.

• Ability to work a flexible schedule including days, evenings, weekends, and holidays. Must be available to work between 7 AM to Midnight, in compliance with Child Labor Laws.

• Ability to work in a fast-paced environment at locations both indoors and outdoors in a variety of weather situations.

• Physical requirements include standing (75-100% of the shift), sitting, walking, bending, pushing, pulling, lifting up to 60 lbs., finger dexterity, and efficient communication.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer