Job Description

Do you enjoy interacting with customers? Do you love helping others and working as a team? Then we are looking for you!

The purpose of this role is to provide GREAT service to all our customers, primarily from our tills area, ensuring every customer receives a friendly, efficient, and positive experience. Whilst this role is mainly till-focused, you will also support other departments and areas of the business as required, helping to ensure the smooth day-to-day running of the centre.

This role is working an average of 36.75 hours per week, on the following shift pattern:

Week 1: Monday (9:00-17:00), Tuesday (11:30-19:30), Wednesday & Thursday (9:00-17:00)

Week 2: Monday (9:00-17:00), Tuesday (11:30-19:30), Wednesday, Thursday & Saturday (9:00-17:00), Sunday (10:00-16:30)

If you think you are the right person for the role, then apply now. We'd love to hear from you!

Key Responsibilities:

As a Retail Assistant, you will:

• Deliver a warm welcome and provide excellent customer service at all times
• Operate tills accurately and efficiently, processing customer transactions and payments
• Handle customer enquiries, returns, exchanges, and gift card transactions professionally
• Maintain a clean, organised, and welcoming till and customer service area
• Ensure queues are managed effectively and customers are served promptly
• Support customers with product information and direct them to the appropriate department when needed
• Assist with stock replenishment, merchandising, and general shop floor duties during quieter periods
• Support deliveries, stock movements, and other operational tasks as required
• Work flexibly across departments to support the wider team and business needs
• Follow health & safety guidelines to ensure a safe environment for all
• Handle customer queries or concerns professionally, escalating where appropriate
• Assist with stock control and stock counts when required

Skills Knowledge and Expertise:

The ideal Retail Assistant is someone who:

• Ideally has previous customer service or cash handling experience, although this is not essential
• Enjoys working with people and delivering excellent customer service
• Can remain friendly, positive, and professional in a fast-paced environment
• Has good attention to detail and can work accurately when handling transactions
• Is willing to develop and learn new skills
• Is a strong team player who is happy to support different areas of the business when needed
• Previous knowledge of retail sales principles and practices is desirable but not essential
• Is flexible to work additional shifts and weekends if required

Why Join Our GREAT Team?

🌿 A GREAT Place to Work Friendly, fun, and down-to-earth – we cultivate a positive team spirit every day.

⏰ Work-Life Balance All roles operate within daytime hours - so your evenings stay yours.

🛍️ Up to 33% Staff Discount Treat yourself to garden and home favourites (*varies by department/concession).

🚗 Free On-Site Parking Arrive stress-free with plenty of parking.

🏆 GREAT Values & Recognition We live our values and celebrate yours with monthly awards and shout-outs.

🎉 Monthly Team Engagement Events From information sharing to free food – we love bringing the team together.

🌴 Enhanced Holiday Allowance More time off that grows with your length of service.

🌱 Grow Your Career We support your development with company-sponsored training.

💚 Well-being Support to Help You Thrive Employee Assistance Programme including 24/7 GP access, funeral concierge, and mental health support – we’re here when you need us.

💷 Pension Contributions Helping you plant the seeds for a secure future.

🪴 Supporting Causes That Matter to Our Team Through our Kindness Pot, we donate to charities and local causes close to our team’s hearts – planting seeds of kindness in the community.