Job Description

Do you enjoy interacting with customers? Do you love helping others and working as a team? Then we are looking for you!

The purpose of this role is to provide GREAT service to all our customers, primarily through operating our tills and delivering a friendly, efficient checkout experience. You'll also help ensure we have exceptional displays and a well-stocked department.

This role will involve spending the majority of your working time serving customers on the tills, so we're looking for someone who enjoys customer interaction, stays positive under pressure, and is committed to delivering excellent service.

This role involves working and average of 5.75 hours per week, on alternate weekends.

Alternate Saturdays 10:00am-4:00pm

Alternate Sundays 11:00am-4:30pm

If you think you are the right person for the role, then apply now. We'd love to hear from you!

Key Responsibilities:

As a Retail Assistant, you will:

• Primarily work on the tills, providing a friendly, accurate and efficient checkout service
• Deliver a warm welcome and provide excellent customer service at all times
• Handle customer transactions, enquiries and refunds in line with company procedures
• Offer helpful product advice and recommend suitable solutions
• Keep the checkout and shop floor areas clean, tidy and presentable
• Assist with deliveries, including unpacking, labelling and stocking products
• Create and maintain attractive merchandising displays
• Support customers with deliveries and orders where needed
• Work flexibly across departments to support the wider team
• Follow health & safety guidelines to ensure a safe environment for all
• Handle customer queries or concerns professionally, escalating where needed
• Assist with stock control and stock counts

Skills Knowledge and Expertise:

The ideal retail assistant is someone who:

• Ideally has previous customer service experience - but not essential.
• Is willing to develop and learn new skills.
• Is friendly, positive, sociable and approachable.
• Is a strong team player.
• Previous knowledge of retail sales principles and practices is desirable but not essential
• Is flexible to work additional shifts and weekends if required
• Is comfortable spending the majority of their shift serving customers at the tills.

Why Join Our GREAT Team?

🌿 A GREAT Place to Work Friendly, fun, and down-to-earth – we cultivate a positive team spirit every day.

⏰ Work-Life Balance All roles operate within daytime hours - so your evenings stay yours.

🛍️ Up to 33% Staff Discount Treat yourself to garden and home favourites (*varies by department/concession).

🚗 Free On-Site Parking Arrive stress-free with plenty of parking.

🏆 GREAT Values & Recognition We live our values and celebrate yours with monthly awards and shout-outs.

🎉 Monthly Team Engagement Events From information sharing to free food – we love bringing the team together.

🌴 Enhanced Holiday Allowance More time off that grows with your length of service.

🌱 Grow Your Career We support your development with company-sponsored training.

💚 Well-being Support to Help You Thrive Employee Assistance Programme including 24/7 GP access, funeral concierge, and mental health support – we’re here when you need us.

💷 Pension Contributions Helping you plant the seeds for a secure future.

🪴 Supporting Causes That Matter to Our Team

Through our Kindness Pot, we donate to charities and local causes close to our team’s hearts – planting seeds of kindness in the community.