Job Description

The purpose of this role is to provide strategic, operational, and administrative support to the Retail business unit, ensuring seamless sales execution, process improvements, and cross-functional collaboration. This role plays a key part in customer engagement, compliance, performance monitoring, and the effective implementation of business initiatives

Principal Accountabilities

Strategic & Operational Support

• Support execution of Retail business strategies and monitor progress against operational KPIs.
• Coordinate cross-functional collaboration with internal stakeholders (Customer Service Centre, Finance/Credit, etc.) on behalf of the sales team.
• Maintain high standards of business integrity aligned with corporate principles and policies.
• Contribute to annual business planning through accurate retail and operational data gathering and validation.
• Participate in relevant training programs to support professional development.

Project Management

• Lead or support key internal projects such as customer data management, HSSEQ reporting, and contract management.
• Assist and lead implementation of strategic initiatives and digital tools (e.g., Winshuttle/SAP account creation).
• Coordinate and track Retail sales team deliverables including meetings, travel, and administrative logistics.

Process Improvement & Compliance

• Ensure compliance with VE Namibia Credit Policy, including managing overdue debts, ADL (Average Days Late), and bad debt risks.
• Act as HSSEQ focal point, compiling monthly reports and ensuring safety standards.
• Manage purchase requisitions and procurement processes aligned with company policies.
• Support contract compliance through timely execution and monitoring of agreements.

Administrative Oversight

• Maintain customer contract registers ensuring agreements are valid, signed, and filed.
• Conduct customer data checks and assist in pricing, credit, and KYC processes.
• Prepare and distribute reports, dashboards, and meeting minutes with clear follow-up tracking.
• Manage filing systems, shared drive compliance, and support audits.
• Oversee procurement processes (POs and PRs), document control, and filing.

Internal Communication & Stakeholder Engagement

• Act as a liaison between Retail sales and other departments to ensure smooth communication.
• Represent the sales team in interactions with HR, Finance, and IT when necessary.
• Support customer engagement strategies and maintain key account relationships.
• Provide operational support for B2B and B2C departments during high workloads or absences.

Performance Monitoring

• Provide monthly OPEX variance analysis (budget vs actual).
• Participate in annual planning exercises.
• Consolidate sales data and performance metrics for decision-making.
• Maintain reporting on financial and operational performance (customer statements, rebates, invoices, claims).
• Monitor Retail KPIs including environmental risk assessments (NERA), ECCs, and HSSEQ tracking.

Requirements

• Postgraduate degree in Marketing, Business Administration, or Business related.
• Minimum 3 years of proven retail experience, including marketing and sales in a commercial environment.
• Valid driver’s license is required.
• Proficient in MS Office (Excel, Word, PowerPoint), Outlook, and SAP.
• Able to work independently under pressure.
• Passion for customer service and stakeholder engagement.
• Strong communication and problem-solving skills

Closing date: 09 July 2026