Are you an experienced retail manager ready to help shape the future of Birmingham’s Destination Parks visitor centres?

We’re seeking an innovative Retail and Engagement Manager to play a pivotal role in shaping the future of Birmingham’s most exciting green and wildlife destinations.

This brand-new role will sit at the heart of a major transformation across our Destination Parks visitor centres, the Birmingham Wildlife and Conservation Centre, and the Kings Heath and Cofton Plant Nurseries You’ll have the opportunity to reimagine visitor experiences, unlock commercial potential, and bring our spaces to life in fresh and inspiring ways.

You will lead the development and delivery of creative retail strategies that maximise income generation while enhancing the visitor journey. Alongside this, you’ll drive compelling marketing initiatives, using digital platforms, website content, and social media campaigns to grow audiences, build engagement, and showcase everything our destinations have to offer.

About you

You will work up retail strategies to maximise income generation and will develop clear marketing through website and social media campaigns, therefore we are looking for someone who has

• substantial experience in retail management, including stock control and space optimisation
• strong financial skills, including budget management, income forecasting, and cost control
• proven ability to create reports, interpret data, and deliver presentations to senior stakeholders
• significant experience in marketing content creation and promotional activity, including social media
• excellent administrative, organisational, and numeracy skill
• ability to lead meetings and engage professionally with diverse stakeholders
• skilled in responding to complex enquiries with clarity and professionalism
• strong team player with the ability to support colleagues and service users
• ability to manage multiple tasks, prioritise effectively, and meet deadlines

A full UK driving licence and willingness to work weekends, evenings, and public holidays when required.

This is a unique opportunity for a forward-thinking professional who is passionate about retail, place-making, and connecting people with nature.

What we offer in return…

• Membership of West Midlands Pension Fund – with generous employer contributions
• Enhanced Holiday Entitlement – 30 days, increasing with length of service
• My Rewards Scheme – access to 800+ brands providing discounts and savings
• Health and wellbeing support – independent and confidential employee assistance and counselling, occupational health
  

We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).