Job Description

For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them.

We are seeking a highly organised and proactive Retail Store Projects Manager who thrives in a fast-paced environment and enjoys working hands-on across multiple projects. The role works closely with the Brand & Activations Team and Retail Operations to support the planning, coordination, and delivery of store-related projects—from small in-store improvements to larger multi-store rollouts.

This position is ideal for someone who is detail-driven, collaborative, and passionate about bringing retail environments to life. The successful candidate will enjoy diving deep into project logistics, building strong cross-functional relationships, and ensuring stores have what they need to deliver outstanding customer experiences.

You'll be;

• Supporting the Retail & Activations and Retail Operations teams in planning, coordinating, and tracking store-related projects, ensuring tasks, timelines, and budgets are clearly documented and maintained.

• Creating and managing key project documents such as project plans, store rollout trackers, budgets, equipment and fixture logs, risk logs, and issue reports.

• Executing administrative and organisational tasks including scheduling, managing communication streams, preparing project documentation, and participating in project meetings.

• Managing the ordering, allocation, and delivery of store project resources (fixtures, equipment, signage, display materials) to ensure stores and partners receive the right items at the right time.

• Ability to take a brief from either our Commercial organization or internally from the Brand and Activation team and turn the project brief into actionable items and rally internal teams to then action all deliverables.

• Acting as a liaison between internal teams, external vendors, contractors, and retail partners throughout the project lifecycle.

• Supporting the Visual Merchandising Managers in monitoring project progress, identifying issues, and helping resolve challenges as they arise.

• Fostering cross-team collaboration to ensure all departments have the information and support required to complete project deliverables on time.

• Assisting with BAU (business-as-usual) store support tasks when required, ensuring smooth daily operations.

You'll have;

• Proven experience as a Retail Design Projects Manager, Retail Operations Manager, Visual Merchandising Manager, or similar role in a multi-store environment.

• Strong organisational and logistical skills, with the ability to manage multiple priorities, timelines, and stakeholders simultaneously.

• Excellent communication and interpersonal skills, able to work confidently with internal teams, store staff, suppliers, and senior leaders.

• Proficiency in Microsoft Office tools (Excel, PowerPoint, Teams, Outlook), with strong skills in spreadsheets and project tracking.

• A collaborative mindset and a passion for supporting team success.

• A proactive, solutions-focused approach with strong attention to detail.