Job Description

The Girl Scout mission is to build girls of courage, confidence, and character, who make the world a better place. Behind every Girl Scout and volunteer is a team of local staff ready to help them earn that next badge, embark on a camping adventure, or organize an impactful service project. We are Girl Scouts of Northern New Jersey (GSNNJ) serving girls in grades K-12 in Bergen, Morris, Passaic, Sussex and Northern Warren counties. We bring the Girl Scout Leadership Experience to 19,000 girls and 10,200 adult members.

Our retail operations play a key role in bringing the Girl Scout experience to life - providing uniforms, badges, and program materials that support every girl’s journey. We are seeking a customer-focused and dependable Retail Administrative Assistant, to support day-to-day store operations. This is a hands-on role ideal for someone who enjoys helping customers, staying organized, and creating a welcoming, positive shopping experience.

The Retail Administrative Assistant (part-time, upto 20 hrs. a week) provides operational and administrative support to the council’s retail shops and online sales platforms. This role helps ensure smooth day-to-day operations across all shop locations, supports online order fulfillment, assists with inventory management, and contributes to the coordination of special programs, mobile shop events, and Build-A-Bear parties. The Retail Administrative Assistant serves internal and external customers by delivering a high-quality customer service experience consistent with GSNNJ standards.

Primary Responsibilities:

• Provides high-quality service and support to internal and external customers (members, parents, staff, volunteers, visitors).
• Maintains shop appearance and merchandising standards.
• Portrays a positive image of Girl Scouting when interacting with all audiences.
• Handles customer inquiries, requests, and concerns in a professional and calm manner.
• Provides coverage for all shop locations during staff PTO or scheduling needs.
• Assists with ordering, receiving, checking in, and maintaining shop inventory.
• Monitors inventory levels, drafts purchase orders for approval, and ensures all ordering stays within approved budget guidelines.
• Receives, processes, fills, and ships online orders across all online sales platforms.
• Maintains accurate online shop inventory, ensuring products and quantities are up-to-date.
• Runs end-of-month department reports for Finance and ensures accurate documentation.
• Assists with Certificates of Insurance (COI), receipting, mail operations, and general front desk duties as needed.
• Performs administrative tasks using computer systems and software applications as required.
• Assists in the coordination, planning, staffing, and promotion of Build-A-Bear parties and occasionally hosts parties when needed.
• Coordinates and executes mobile shop opportunities, including transporting and setting up merchandise to bring the shop directly to customers.
• Supports council goals by being alert to opportunities to identify and engage potential volunteers, girl members, donors, vendors, and community partners.
• Helps foster and implement the council’s commitment to diversity across volunteers, staff, and program participants.
• Performs other duties as assigned.

Requirements

• Associate degree (or equivalent experience) in a related field.
• Retail, administrative, and/or sales experience preferred.
• Strong written and verbal communication skills.
• Excellent time management skills with the ability to manage multiple deadlines.
• Proficiency in Microsoft Office Suite or willingness to learn.
• Ability to lift and move up to 30 lbs.
• Ability to work a flexible schedule including occasional evenings and weekends.
• Ability to provide own transportation to travel throughout the jurisdiction as needed.
• Membership in GSUSA is required upon employment and annually thereafter (cost covered by the Council).

Girl Scouts of Northern New Jersey is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.