Job Description

Job Location Poplar Bluff Oak Grove Branch - Poplar Bluff, MO 63901 Position Type Full Time

PRIMARY PURPOSE OF JOB

Assists with various retail account servicing operational duties in order to offer excellent customer service to our branches and customers.

EXPECTATIONS OF ALL SOUTHERN BANK TEAM MEMBERS

• Southern Bank team members are a family, rooted in the communities we serve and working together to be the best in our industry, utilizing innovative ideas and strong products. The Southern Bank Patch illustrates these ideals.
• Ensures the confidentiality of customer non-public personal information and secures information systems to comply with bank regulations.

ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS

• Reviews Internet Banking secure message contact changes;
• Performs account clean up;
• Assists branches to service customers;
• Assists branches with account maintenance questions
• Performs monthly reviews of Credit Cards;
• Performs maintenance on various accounts;
• Opens new lead accounts;
• Coordinates branch supply orders;
• Processes charge off disputes;
• Reviews overdrawn accounts and requests;
• Assists branches and external customers with charged off accounts;
• Assists with administration of daily ODP program processing; and,
• Completes and performs any other duties as assigned.

Qualifications

KNOWLEDGE, SKILLS AND ABILITIES

• Good organizational skills;
• Excellent customer service skills;
• Good interpersonal communication and computer skills; and,
• Highly attentive to detail and able to multi-task in a fast-paced environment.

EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS

• High school diploma or equivalent.

CORE COMPETENCIES

Family & Trust: Southern Bank team members build relationships based on trust and mutual respect, maintain an inclusive and honest environment and uphold integrity and transparency in all interactions.

Rooted & Service: Southern Bank team members are committed to serving customers, communities and teams with purpose, professionalism, and respect, while effectively communicating and actively listening to meet their needs.

Innovation & Strength: Southern Bank team members foster collaboration and continuous improvement, encourage visionary thinking, and strive for excellence to drive the organization forward.

Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.

Applied Learning: Assimilating and applying new job-related information in a timely manner.

Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.