Job Description

Retail Account Manager

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Retail Account Manager

HP | Mississauga, ON

Leading the Future of Work with One HP

HP is a global technology leader shaping the Future of Work by delivering innovative, secure, and sustainable solutions that enable people to work, create, and collaborate—anywhere.

We are seeking a results‑driven Retail Account Manager to lead and grow key consumer electronics retail partnerships. This role is critical in driving HP’s Future of Work vision at retail by positioning the power of the One HP portfolio to deliver differentiated customer experiences, accelerate growth, and strengthen long‑term partnerships.

As a Retail Account Manager focused on Consumer Electronics, you will own the strategic development and execution of retail account plans that drive mutual growth. You will act as a trusted advisor to retail partners—aligning HP’s broad portfolio to evolving consumer needs, hybrid lifestyles, and modern work and learning environments.

This role goes beyond individual product lines, emphasizing cross‑portfolio solutions, customer experience, and data‑driven decision‑making to win in a dynamic and competitive market.

Key Responsibilities

Account & Partner Leadership

• Build, develop, and sustain strong executive‑level relationships with key retail partners.
• Understand each partner’s business strategy, customer segments, and growth objectives to align tailored HP solutions.
• Lead joint business planning that supports long‑term growth, customer satisfaction, and portfolio expansion.

One HP Portfolio & Solution Leadership

• Position HP’s One HP portfolio—PCs, Print, Collaboration, Software, and Services—as integrated solutions that enable modern work, learning, and lifestyle experiences.
• Educate and influence retail partners on HP’s Future of Work strategy, including hybrid usage, AI‑enabled devices, and seamless device ecosystems.
• Enable retail teams through training, tools, and insights to effectively communicate HP’s differentiated value to consumers.

Sales Growth & Execution

• Develop and execute account strategies to achieve and exceed revenue, mix, and portfolio penetration targets.
• Identify and activate opportunities for upsell and cross‑sell across HP categories to increase total account value.
• Collaborate closely with internal sales, category, marketing, and operations teams to deliver aligned execution.

Market & Business Insight

• Monitor consumer electronics trends, competitive activity, and evolving customer behaviors related to work, learning, and creativity.
• Translate market insights into actionable recommendations that inform account strategy, promotions, and future portfolio opportunities.
• Provide structured feedback to internal teams to influence roadmap alignment and retail execution.

Customer Experience & Operational Excellence

• Serve as the primary escalation point for retail partner issues, ensuring timely resolution and strong partner advocacy.
• Champion exceptional end‑to‑end customer experiences that reinforce HP’s brand promise and long‑term loyalty.
• Act as a connector between retail partners and HP internal stakeholders to drive clarity, alignment, and execution speed.

Qualifications & Experience

• Bachelor’s degree in Business, Marketing, or a related field (MBA preferred).
• Proven experience as an Account Manager or Sales Leader within consumer electronics, retail, or a related industry.
• Strong understanding of consumer technology ecosystems, customer journeys, and retail execution dynamics.
• Demonstrated success driving revenue growth, portfolio expansion, and strategic account development.
• Analytical mindset with the ability to use data and insights to guide decisions and influence outcomes.
• Strong communication, negotiation, and relationship‑building skills.
• Ability to work independently while collaborating effectively across cross‑functional teams.
• Proficiency in Microsoft Office.

Why This Role Matters

This role directly supports HP’s ambition to lead the Future of Work at retail, shifting conversations from devices to experiences, outcomes, and solutions You will play a key role in advancing the One HP strategy, helping retail partners—and their customers—unlock the full value of HP’s innovation.

About HP

HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. A Fortune 500 Company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. HP Canada’s Talent Acquisition processes involve the use of technology, including but not limited to, artificial intelligence (AI) tools, to support the screening, assessment, and selection processes. These tools are designed to enhance fairness and efficiency, and all hiring decisions are reviewed by our recruitment team to ensure alignment with HP’s hiring standards and applicable Provincial employment laws. This job posting is for an existing vacancy or a position expected to become vacant in the near future

Compensation and Benefits

The on-target earnings (OTE) range for this role is$100,000to$130,000CAD annually with a 60%/40%(salary/incentive) mix. Pay within this range will be based on the review of experience, skills, and internal equity.
As a full time, employee of HP Canada, you will be eligible to participate in the company's group benefit programs, including medical, dental, life insurance, and disability coverage, subject to the terms and conditions of the applicable plans. During your employment term, you will receive 15 paid vacation days per year prorated based on your start date. Detailed information regarding benefits—will be provided upon hire and is subject to the terms and conditions of the applicable plans.

Equal Opportunity Employer:
HP Canada is an equal opportunity employer. We welcome the many dimensions of diversity. Upon request by qualified candidates, accommodation of special needs may be considered during all stages of the selection process within the framework of the HP Accommodation Policy. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mailcanadaaodaofficer@hp.com Note: This option is reserved for applicants needing a reasonable accommodation related to a disability. In order to satisfy our contractual obligations with clients, the successful candidate will be required to pass a basic, standard Criminal Records check. You will also be required to sign off on HP's Confidentiality, Non-Solicitation and Conflict of Interest Agreement.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Sales

Schedule -

Full time

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No Shift premium (Canada)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal"