Job Description

Location: Wodonga or Wangaratta

Employment Type: Fixed Term Part-time (0.6 FTE)

Flexibility: Flexible Working Arrangements Available

• Earn between $110,102 to $114,983 pro-rata (based on skills and experience) + Salary Packaging + Super!
• Ongoing In-house training and professional development opportunities!
• 4 weeks Annual leave (pro-rata) + 1 week Health and Wellbeing leave

UMFC is one of the Ovens Murray region’s most trusted and progressive community service organisations, supporting communities across Wodonga, Wangaratta, Indigo, Towong, Benalla, Alpine and Mansfield. As a leading provider of child, youth and family services, we are deeply committed to improving outcomes for children, young people and families through evidence-informed, trauma-aware and Sanctuary aligned practice. Our culture is grounded in safety, collaboration and empowerment, with a strong focus on reflective practice, professional growth and meaningful community impact.

Upper Murray Family Care (UMFC) is seeking a dedicated Restoring Families Coordinator (RFC) to join our team and play a pivotal role in strengthening the Child and Family Services system across the Ovens Murray area. This is a data-driven, coordination and reporting role, not case practice. You will manage referrals, monitor system demand, and support integrated service responses across the Ovens Murray region.

About the Role

As the RFC, you will:

• Coordinate and triage a high volume of referrals, ensuring timely and equitable access to services
• Monitor service demand, capacity, and system performance using data insights
• Prepare high-quality reports for Child Protection, ACCOs, Justice and key stakeholders
• Support multi-agency collaboration to improve outcomes for families with complex needs
• Identify and escalate system gaps, risks and barriers to service access
• Contribute to continuous improvement and service system design

You will need to be confident working in a fast-paced environment, switching between tasks while maintaining accuracy, confidentiality and compliance.

About You

You are someone who thrives in complexity and brings:

• Relevant qualifications in Social Work, Psychology, Welfare or a related discipline
• Demonstrated skills and experience in a relevant or similar role
• Strong understanding of the Victorian child and family service system, including relevant policies and legislation
• Knowledge of the Family Preservation and Reunification Response, the foundation of the Restoring Families model and an understanding of justice services (highly desirable)
• Strong knowledge of local Child and Family Alliance partners, including funded family service providers, Aboriginal community-controlled organisations and child protection services
• Proven capability in service coordination
• The ability to prioritise competing demands and manage time-critical tasks with precision
• High-level analytical and problem-solving skills, with experience interpreting data and identifying trends
• Highly developed written and verbal communication skills, with the ability to effectively engage stakeholders and build strong, collaborative relationships across diverse service partners

Why Join UMFC?

• Supportive multidisciplinary team environment
• Ongoing supervision and professional development
• Opportunity to make a meaningful impact on families and children in the community

How to Apply

For more information or a confidential discussion, please contact Melanie Tillack, Service Manager at mtillack@umfc.com.au.

To request a copy of the position description, email peopleandculture@umfc.com.au

After submitting your resume, you will receive an email with a link to complete the screening questions. These must be completed for your application to progress.

We encourage early applications, as submissions will be reviewed upon receipt.

All employment with UMFC is subject to and conditional upon a satisfactory Police Check, relevant 'Employee' Working with Children's Check and a valid driver’s licence.

UMFC is a proud Child Safe and inclusive organisation. We welcome people of all backgrounds, abilities, genders and identities.

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse communities, individuals with disabilities, and people of all genders.

Join a team that reflects and celebrates the community we serve!