Job Description

Reports To: Squad Leader

Supervises: Indirect supervision, lateral leadership, and oversight with Restoration Project Manager on projects

Evaluated By: Squad Leader, President, Peers

Basic Functions:

• Supports overall marketing by building relationships with adjusters, property managers, and other direct referral sources.
• Supervises and responds to all activities of restoration and reconstruction work related to fire damage, water damage, mold or other related unexpected catastrophes.
• Estimates job scope, signs contract and secures agreed price
• Works with adjusters to come to a settlement amount that is fair for our clients
• Works with Project Managers to ensure jobs are completed as a Quality Job On Budget (QJOB).
• Oversees and supports AR & Collections
• Supports Trades Team recruiting, productivity, retention, and development

Overall Duties Include:

• Calls on adjusters, property managers and other direct referral sources to support overall marketing.
• Receive loss assignments.
• Work directly with mitigation staff to contact and be on-site in as timely of fashion as deemed appropriate.
• Prepares and estimates an accurate scope, signs contract and secures agreed price in a timely fashion (typically within 48 hours of the inspection or according to program requirements for specific losses/carriers).
• Achieve a closing ratio of seventy-five (75%) or higher.
• Coordinates monitors and supervises customer/homeowner quality service on a day to day basis as planned with the Project Manager, subcontractors, and the Customers
• Provides input to other management based on observations from the field
• Communicates and analyzes competitive activity
• Secure approved scope and price with insurer.
• Deliver necessary paperwork and maintain relationship with insurer.
• Deliver necessary paperwork to property owner and secure contract.
• Deliver necessary paperwork to administrative department.
• Facilitate coordination with mortgage company when necessary to receive funds.
• Interface with Job Supervisor through completion and collection ongoing and for completed jobs.
• Supports with Customer Service that all QA/Warranty work is completed in a timely fashion.
• Professionally represent the PDR principles of honesty and integrity

Basic Requirements:

• High School Diploma or equivalent
• Associates or Bachelor’s degree a plus but not required
• Key Skills
• Highly Organized
• Ability to multi-task and prioritize
• High level Communicator
• High aptitude in Microsoft office
• Basic competency in photoshop or equivalent
• High social media aptitude
• Dependable transportation
• Cell phone
• Professional Dress

Evaluated On:

• Performance versus annual and trimester goals
• Skill Development versus Annual Skill Development Goals
• Quality of overall Business Performance – Measured via Performance Model
• Measured by Customer Satisfaction as per the Net Promoter score
• Customer and Personnel Complaint Resolution

Promotion and career path:


Opportunities for advancement and promotion can be within Paul Davis. These promotions bring progressively greater challenge, learning and responsibility.

• The natural progression is to move into the role of Restoration Estimator or Project Manager incorporating more accountability & leadership responsibilities.
• Salary and bonus increases are recommended by the President, Operating Partners, and direct supervisor and a Reward:
• Promotions and advancement within the position bring progressively greater challenge, learning, and responsibility and experience. Compensation is evaluated on a yearly basis effective from the start date of employment of each calendar year and is directly related to measurable performance. An annual reward planner (ARP) is completed at that time.

Compensation: $50,000.00 - $70,000.00 per year

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision:

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values:

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Practice Continuous Improvement

Our Mission:

To provide opportunities for great people to deliver Best in Class results