Restoration Crew Lead
SERVPRO of Lake Geneva
Pay Range: $18-$21/hour DOE
Schedule: Monday-Friday, 8:00 AM - 4:30 PM, plus rotating on-call responsibilities
A Day in the Life of a Restoration Crew Lead at SERVPRO
As a Restoration Crew Lead, you'll be responsible for leading restoration projects in the field while helping customers navigate some of the most stressful situations they may ever experience.
Your day may begin by meeting with your crew, reviewing the schedule, loading equipment, and heading to a customer's home or business. Once on site, you'll assess the work to be completed, communicate with the customer, assign tasks to technicians, and ensure work is performed safely and according to SERVPRO standards.
Throughout the day, you'll lead water mitigation, fire cleanup, mold remediation, storm damage restoration, and other emergency services. You'll monitor drying equipment, document project progress, take moisture readings, complete job documentation, and maintain communication with Project Managers and customers.
This role requires someone who can lead by example, make decisions in the field, train team members, and maintain a high level of professionalism while delivering excellent customer service.
No two days are the same, and every project presents new challenges and opportunities to help customers recover after property damage.
Primary Responsibilities
- Lead restoration technicians on residential and commercial restoration projects
- Perform water mitigation, fire and smoke cleanup, mold remediation, biohazard cleanup, and storm damage restoration services
- Communicate professionally with customers regarding project progress and expectations
- Set up, monitor, and remove drying equipment including air movers, dehumidifiers, air scrubbers, and specialty equipment
- Perform demolition and mitigation activities as needed
- Complete moisture readings, job documentation, and daily project notes
- Take required photos and maintain accurate project records
- Ensure job sites remain clean, organized, and safe
- Train and mentor restoration technicians
- Assist with quality control and adherence to SERVPRO production standards
- Maintain communication with Project Managers regarding project status and concerns
- Follow all SERVPRO safety policies and procedures
- Participate in the rotating on-call schedule and respond to emergency losses as needed
Required Skills & Experience
- Previous restoration, construction, mitigation, or leadership experience preferred
- IICRC certifications preferred but not required
- Experience leading or supervising employees preferred
- Strong customer service and communication skills
- Ability to work independently and make sound decisions in the field
- Strong organizational and problem-solving skills
- Basic computer and smartphone proficiency
- Valid driver's license and insurable driving record required
- Ability to successfully pass a background check
Physical Requirements
- Ability to lift and carry up to 75 pounds regularly
- Ability to stand, walk, bend, kneel, climb, and work in confined spaces
- Ability to work in varying temperatures and environmental conditions
- Ability to safely operate restoration equipment and hand tools
- Ability to wear required PPE, including respirators when necessary
Work Environment
- Full-time position supporting restoration projects throughout Lake Geneva and surrounding communities
- Typical schedule: Monday-Friday, 8:00 AM - 4:30 PM
- Rotating on-call responsibilities for after-hours emergency response
- Residential, commercial, and industrial job site environments
- Fast-paced team environment with opportunities for advancement
Important Information
- Health insurance is not currently offered
- 401(k) with company match available after eligibility requirements are met
- Company vehicle may be available based on position and responsibilities
- On-call participation is required
- Reliability, attendance, leadership, safety, documentation, and customer service are critical to success in this role
What We're Looking For
- Someone who leads by example and takes ownership of their work
- Strong work ethic and positive attitude
- Dependable attendance and punctuality
- Excellent customer service and communication skills
- Ability to train, motivate, and support team members
- Commitment to safety and quality workmanship
- Someone who remains calm, professional, and solution-focused during emergency situations
- A team player who takes pride in helping customers and supporting coworkers
At SERVPRO, our Crew Leads do much more than perform restoration work. They serve as leaders in the field, mentors to technicians, and trusted resources for customers during challenging times. We're looking for someone who is ready to take ownership, lead a team, and make a positive impact in the communities we serve.
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
