Job Description

About the Job

Based at Mandarin Oriental, Jakarta, the Restaurants, Bars & Experiences Intern will support the hotel’s Restaurants, Bars & Experiences operations in delivering exceptional dining experiences and maintaining Mandarin Oriental’s high service standards. This role focuses on operational support, guest service excellence, and coordination across RB&E outlets to ensure smooth daily operations.

The Restaurants, Bars & Experiences Intern reports to the RB&E Manager and works closely with Outlet Managers, Supervisors, and Service Teams across Restaurants, Bars & Experiences Outlets.

As Restaurants, Bars & Experiences Intern, you will be responsible for the following duties:

Restaurants, Bars & Experiences Operations Support

• Assist in daily operations of restaurants and/or banqueting services.
• Support service teams in delivering high-quality guest experiences.

Administration & Coordination

• Assist with basic administrative tasks related to RB&E operations.
• Support inventory tracking, requisitions, and outlet documentation.
• Coordinate with kitchen and service teams to ensure smooth service flow.

Guest Experience & Communication

• Interact professionally and courteously with guests, responding to basic inquiries and requests.
• Support the team in handling guest feedback and service recovery when required.
• Communicate effectively with colleagues to ensure seamless operations.

Learning & Development

• Learn about Restaurants, Bars & Experiences service standards, menu knowledge, and hygiene practices.

Additional Responsibilities

• Perform other operational or administrative tasks as required to support the Restaurants, Bars & Experiences department.

As Restaurants, Bars & Experiences Intern, we expect from you:

• Currently pursuing or recently completed a degree in Hospitality Management, Tourism, Culinary Arts, or a related field.
• Strong interest in Restaurants, Bars & Experiences operations and hospitality service excellence.
• Good command of English with basic communication skills.
• Positive attitude, willingness to learn, and ability to work in a fast-paced environment.
• Well-groomed, disciplined, and able to work flexible shifts, including weekends and public holidays.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Duty Meals. Good food fuels great work. Enjoy daily meals prepared fresh by our MO Makan - Colleague Restaurant Kitchen.

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