Job Description

Overview:
Service of food and/or beverage to include the delivery and order-taking of any food and/or beverage items. This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.
Responsibilities:
• Prepare, deliver and service orders.
• Responsible for preparing, presenting, and collecting payment for each guest check.
• Responsible for delivery and in-room presentation of Amenities.
• Responsible for delivery of select guest beverages.
• Maintain a full understanding and knowledge of all food and beverage items on our menus and serve them accordingly.
• Perform and adhere to established standards of the preparation, presentation and delivery of high-quality service to our guests.
• Determine and adjust the type of service to be provided, according to the needs of the situation, in order to maximize the degree of guest satisfaction.
• Ensure that all guest and back of house areas are kept clean and organized.
• Comply with all safety and health requirements according to the city health codes and department expectations to include but not limited to: dates and labels on all prepared food, proper levels of soap and sanitizing solutions, maintaining cleanliness of work area, etc.
• To be familiar with all services and facilities offered by the hotel.
• Be courteous and display a professional attitude throughout service.
• To handle guest inquiries in a courteous and efficient manner and report guest complaints or problems to supervisor if no immediate solution can be found and assure follow up with guest.
• Understand and adhere to the rules & regulations established in the Employee Handbook and the hotel’s policy on Fire, Hygiene, Health and Safety.
• Report for duty punctually wearing the correct uniform at all times.
• Maintain a high standard of personal appearance and hygiene at all times.
• Complete all side-work and daily responsibilities by the end of the shift.
• Work harmoniously and professionally with co-workers and management.
• Attend all designated staff meetings and training sessions
• Adhere to cash handling standards
• Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications
Qualifications:
• Previous serving experience preferred
• BASSET and Food Handler certifications are required
• Meet minimum age requirements for jurisdiction.
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Ability to sit/stand/walk for extended periods of time
• Ability to lift up to 50lbs without assistance