Job Description

Company Description

Potters Resorts Five Lakes is a premium, friendly resort in picturesque Essex, offering exceptional hospitality, a wide range of activities, and a relaxing escape for our guests. With fantastic facilities including a spa, golf course, restaurants, and live entertainment, we’re proud to deliver memorable experiences all year round.

We’re committed to creating a positive, supportive workplace where our team can grow, develop, and build a long-term career. Join us and be part of something special.

Job Description

As the crisp winter air settles in and guests come together to enjoy cosy, memorable moments, we’re excited to welcome dedicated and enthusiastic individuals to join our Restaurant Team at Potters Resorts Five Lakes. Winter brings a warm, inviting atmosphere across the resort — and it’s the perfect time to begin a permanent role where you can grow, learn, and become part of our long-term team.

We’re looking for friendly, energetic, and hardworking people who take pride in delivering great service. Whether you’re just starting out in hospitality or already have experience, we welcome anyone with a positive attitude and a passion for creating brilliant dining experiences.

Key Responsibilities:

• Customer Service: Greet guests warmly and ensure every dining experience feels welcoming and memorable. This includes taking orders and answering menu queries.
• Food & Beverage Service: Serve food and drinks efficiently and professionally, keeping service smooth during busy periods.
• Maintaining Cleanliness: Ensure dining areas, tables, and utensils remain clean, tidy, and sanitised. Clear plates, reset tables, and support overall cleanliness.
• Team Collaboration: Work closely with colleagues and communicate effectively with the kitchen team to keep service running seamlessly.
• Health & Safety: Follow all hygiene, food handling, and safety guidelines to maintain a safe, high-quality environment for guests and team members.

If you enjoy working in a lively, people-focused setting and love the idea of joining a team where you can truly grow, we’d love to hear from you.

Hours:

Full Time:

40 hours per week

Split shifts – 3 shifts per day (details below)

5 days out of 7, including weekends and bank holidays

Restaurant shift patterns:

• Breakfast: 07:45 – 11:30
• Lunch: 12:15 – 15:00
• Dinner: 18:15 – 22:00

Rates of Pay: Pay rates are dependent upon age.

• £12.71 per hour – Over 21
• £10.85 per hour – Ages 18–20

Qualifications

What We’re Looking For:

• A friendly, enthusiastic attitude and a passion for hospitality
• Previous waiting experience is a bonus, but not essential — full training is provided
• Ability to work well under pressure and maintain high standards
• A team player who’s always willing to get stuck in

Additional Information

Why Join Us?

• A fantastic opportunity to work with a dynamic team.
• Competitive pay and benefits package.
• Full training and development to grow your skills.
• The chance to be part of a fun, team atmosphere in one of the UK’s most beautiful resort settings.
• Staff discounts and perks at Potters Resorts.
• Free Meals when working
• Free access to our state-of-the-art gym and leisure facilities
• Regular team recognition, awards, and treat days
• A genuinely enjoyable place to work

If you’re ready to bring warmth, energy, and great service to our guests — this winter and beyond — we’d love to hear from you. Apply today and start a new chapter with Potters Resorts Five Lakes.

Potters Resorts – Where every season is full of opportunity.

Potters Resorts is an equal opportunities employer. We will consider all qualified candidates without regard to age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.