Job Description

The beautiful Shangri-La Resort, located at the tip of Monkey Island in the center of northeast Oklahoma's Grand Lake O' the Cherokees, is currently taking applications for a Restaurant Supervisor. Are you looking for a rewarding job? We're hiring an enthusiastic and hardworking individual to join our team!

POSITION

Restaurant Supervisor

JOB DESCRIPTION

Assist Restaurant Manager in all phases of restaurant operations to ensure that the highest quality standards are met for food and beverage, service, cleanliness, and maintenance of all operations. Responsible for complete restaurant operation in absence of manager.

REPORTS TO

Restaurant Manager

KEY RESPONSIBILITIES

• Direct HIW operations and take needed action to ensure standards of product presentation and service are being maintained.
• Respond to guest inquiries and coordinate special arrangements and requests with Catering and Meeting and Conventions.
• Monitor servers and bus person adherence to all service standards.
• Supervise service of guests, being watchful of signals from guests in need of service.
• Assist manager to establish and monitor side work duty completion.
• Maintain bank to Crescent standards.
• Read daily communication sheets from previous shift and prepare one for the following shift. Check floor plan for appropriate coverage.
• Check restaurant for cleanliness and set up. Check service stands and aisle areas. Check tables for cleanliness and proper set up.
• Abide by all State, Federal and Corporate liquor requirements pertaining to serving alcoholic beverages.
• Communicate daily with the Restaurant Manager regarding special events, house counts, etc.
• Assist Restaurant Manager in conducting menu classes and taste panels.
• Communicate both verbally and in writing to provide clear directions to staff.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.
• Performs line employees job functions as needed under high volume and emergency situations.

QUALIFICATIONS & SKILLS

• High school diploma or equivalent preferred.
• Related experience is preferred but not required.
• Must have ABLE Liquor License.
• Must be 18 years of age or older.
• Must be able to pass a background check.
• Must be able to maintain professional status through interface with customers, management, and co-workers.
• Must be able to work flexible schedules, including but not limited to extended hours, irregular shifts, evenings, holidays, and/or weekends.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee regularly is required to stand and walk for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl and lift more than 25lbs. Physical stamina and a proper mental attitude to work under pressure at a fast pace are essential. Must have the mental fortitude to handle the pressures of multiple tasks while providing excellent guest service.

PERFORMANCE STANDARDS

Customer Satisfaction:

• Serve as a guest relations ambassador, delivering exceptional service every moment of the day.
• Exhibit professionalism, courtesy, and respect towards guests and associates under all circumstances.
• Strive to create memorable guest experiences, maintaining Shangri-La's high service standards.

Work Habits:

• Follow established work procedures and policies, maintaining punctuality and reliable attendance.
• Adapt to changes in the work environment with a positive attitude.
• Approach problem-solving proactively, seeking assistance when needed and continuously improving skills.

Safety & Security:

• Adhere to Shangri-La's safety and security policies, including key controls and proper handling of chemicals.
• Exercise care when lifting heavy objects and promptly report any safety concerns or hazards.
• Ensure compliance with emergency procedures to maintain a secure environment for guests and associates.

WORK ENVIRONMENT

The duties of this position are primarily performed in indoor climate conditions.

ADDITIONAL NOTES

This role summary outlines core duties but is not exhaustive. Other responsibilities may be assigned. This position is at-will and subject to change at the discretion of the Company.