Job Description
Omni Dallas Hotel
Recently named one of the Top 5 City Hotels in Texas by Travel + Leisure’s 2025 World’s Best Awards, Omni Dallas Hotel is part of the #1 ranked hotel brand for Guest Satisfaction by J.D. Power. Located in the heart of downtown Dallas, our 1,001 rooms and suites set the stage for a vibrant destination featuring the Mokara Spa and Restaurants on Lamar, with eight distinctive dining experiences that celebrate the best of Texas hospitality.
Our associates are guided by The Power of One, a philosophy that empowers every team member to take ownership of the guest experience and create lasting memories. Our culture values respect, gratitude, and growth, supported by training, mentorship, and meaningful recognition. Associates enjoy complimentary parking, room and dining discounts, and access to an on-site cafeteria, making Omni Dallas one of the most rewarding places to work in the city! If you’re a motivated, service-minded professional seeking a meaningful career in hospitality, Omni Dallas Hotel may be your perfect match.
The Restaurant Supervisor is responsible for overseeing the daily operations of the hotel’s self-service restaurant(s), with a strong focus on delivering exceptional guest service, supporting associates, and maintaining a hands-on presence on the floor. This role works closely with management, follows established direction, and ensures all operations align with brand standards and the chain of command.
Responsibilities:
• Lead by example in providing outstanding, friendly, and efficient service to all guests.
• Actively engage with guests to ensure satisfaction, resolve concerns promptly, and create a welcoming environment.
• Monitor dining areas to ensure cleanliness, organization, and a positive atmosphere at all times.
• Maintain a visible, hands-on presence during service periods, assisting associates as needed.
• Oversee setup, food presentation, replenishment, and cleanliness of all self-service stations.
• Ensure compliance with food safety, sanitation, and health regulations.
• Support smooth flow of service, minimizing wait times and addressing operational challenges in real time.
• Supervise, coach, and support team members to ensure high performance and engagement.
• Provide ongoing training, guidance, and constructive feedback to associates.
• Foster a positive, respectful, and team-oriented work environment.
• Assist in scheduling, shift coverage, and daily task delegation.
• Follow directions from Food & Beverage Managers and hotel leadership.
• Communicate effectively with management regarding operations, guest feedback, and team performance.
• Uphold the chain of command, ensuring all decisions and escalations are handled appropriately.
• Participate in meetings, briefings, and training sessions as required.
• Ensure adherence to hotel policies, brand standards, and operational procedures.
• Monitor inventory levels, report shortages, and assist with ordering as directed.
• Maintain safety standards for both guests and associates.
Qualifications:
• Previous experience in food & beverage operations, preferably in a hotel or self-service/quick-service environment.
• Strong commitment to guest service excellence.
• Hands-on leadership style with the ability to motivate and support a diverse team.
• Excellent communication and critical thinking skills.
• Ability to work flexible schedules, including weekends and holidays.
• Knowledge of food safety and sanitation standards.
• Must be TABC and Food Handler Certified.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
