Job Description
As a Restaurant Supervisor, you'll lead your team to ensure every guest has an unforgettable experience, whether they're here for dinner, drinks, or to catch their new favorite band. You'll work in a dynamic environment where every day brings new energy, different artists, and excited audiences ready to experience something special. As the ideal candidate, you'll model teamwork, service, and integrity to foster a positive and productive workplace.
- Supervise daily operations of the front-of-house staff. Ensure that guest service and operational needs are consistently met. Oversee front-of-house staff and provide in-the-moment coaching.
- Provide clear and specific communications to staff. Ensure opening/running/closing duties are completed. Provide guidance to server trainers/leads and trainees.
- Contribute to pre-shift meetings to communicate relevant shift information and motivate staff. Communicate interdepartmentally to assist operations. Communicate recaps/concerns to management.
- Maintain quality standards throughout the front-of-house. Ensure staff appearance is professional, food preparation meets expectations, and guest service remains exceptional in accordance with company issues steps of service.
- Maintain visibility and awareness by circulating through dining areas throughout shift. Provide escalated customer service support as needed.
- Anticipate and respond to guest needs. Conduct table visits to actively seek guest feedback. Ensure consistent and positive guest service through continuous interaction.
- Ensure responsible alcohol service per local ordinance, alcohol awareness training and company policies. Request proper ID per company policy. Follow cash handling procedures, including proper operation of POS terminals, handling payments securely, and reconciling financials at end of shift. Model company service basics. Communicate and uphold corporate policies, safety and security procedures, and brand SOPs. Promptly report accidents, facility issues, or unsafe conditions to management.
- Performs other duties as assigned.
Qualifications
Education
- High school diploma or equivalent required
Experience
- Experience in restaurant operations required
- POS check and cash handling experience
- Supervisor or leadership experience strongly preferred
Knowledge, Skills and Abilities
- Effective interpersonal and verbal communication skills
- Passion for the hospitality business and compassion for people
- Demonstrated team player and self-starter
- Skilled in guest relations
Licenses / Certifications
- State Alcohol Education Card required upon hire
- Must meet all requirements to receive required airport SIDA badge, including successful completion of a background check
Physical Requirements
Speak and hear to communicate with guests and use near and distance vision for navigating. Stand and walk for extended periods, including on uneven surfaces and stairs while carrying items. Occasionally climb, sit, kneel, bend, steps up/down and reach above shoulder. Frequently lift/carry up to 25 lbs. Occasionally team-lift over 50 lbs. Continually use gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
Working Conditions
Restaurant/bar/live music environments, indoors and outdoors, subject to both kitchen and customer areas, with large crowds and elevated noise levels.
