Job Description

The Pub at Wisteria is where Team Nemacolin associates and their families come together to share meals, celebrate milestones, connect with friends, and enjoy a sense of community beyond the workday. As Restaurant Supervisor, you help bring that experience to life through visible leadership, hospitality, and operational support. Working alongside the Restaurant Manager, Culinary Team, and Wisteria leadership, you will guide daily service, coach associates, support team development, and help ensure every shift is organized, welcoming, and engaging. This role offers an opportunity to strengthen leadership skills, deepen food and beverage expertise, and play an important role in shaping one of Nemacolin's most unique associate-focused environments.

What You Will Create

• A welcoming and community-focused dining experience by supporting daily operations, engaging with associates and guests, and helping create an environment where people feel connected and valued
• Consistent service standards by leading shifts, providing real-time coaching, supporting associates on the floor, and reinforcing Nemacolin hospitality expectations
• A well-prepared and service-ready operation through effective communication, organization, supply management, and attention to daily operational details
• Strong team performance by training new associates, supporting onboarding efforts, providing constructive feedback, and helping associates build confidence in their roles
• Positive guest experiences by responding professionally to questions, concerns, and service opportunities while maintaining a visible presence throughout the operation
• Effective collaboration between front-of-house and back-of-house teams through communication, teamwork, and support of daily restaurant priorities
• A safe and compliant dining environment by reinforcing food safety practices, liquor law compliance, sanitation standards, and departmental procedures
• Meaningful associate engagement by supporting special events, team activities, and initiatives that strengthen the culture and community of The Pub
• Operational continuity by assisting leadership with inventory management, ordering needs, shift execution, and departmental communication

What You Can Expect

• A hands-on leadership role supporting a restaurant, bar, event venue, and gathering space designed primarily for Nemacolin associates and their families
• Responsibility for leading shifts, assisting associates during service, resolving operational challenges, and helping maintain a positive guest experience
• Daily interaction with associates, guests, Culinary Team members, Wisteria leadership, vendors, and resort partners
• Opportunities to develop leadership, coaching, food and beverage, and operational management skills while working closely with the restaurant manager
• A balance of floor leadership, team development, operational support, inventory oversight, and guest engagement
• A flexible schedule that may include days, evenings, late nights, weekends, holidays, and special events
• Exposure to restaurant leadership responsibilities that can support continued growth within Food & Beverage and hospitality operations at Nemacolin

What You Bring

• A genuine enthusiasm for hospitality and creating experiences that bring people together
• A positive leadership presence that encourages teamwork, accountability, and professional growth
• Strong communication and interpersonal skills with the ability to build productive relationships across front-of-house and back-of-house teams
• Sound judgment and composure when priorities shift or operational challenges arise
• Strong organizational skills and attention to detail when balancing guest needs, associate support, and operational expectations
• A coaching mindset with a willingness to guide, mentor, and support fellow associates
• Professionalism, discretion, and integrity when handling confidential or sensitive information
• Flexibility, adaptability, and a hands-on approach to leadership and service

Qualifications

• Minimum one to two years of supervisory experience in a food and beverage restaurant or outlet
• Basic bartending knowledge or experience sufficient to support beverage operations and responsible alcohol service
• Superior guest service experience required; experience in a Forbes Four-Star or Forbes Five-Star environment preferred
• Strong knowledge of hospitality and service standards
• Current ServSafe Food Safety Manager Certification and RAMP Owner/Manager and Server/Seller Certification, or ability to obtain within 60 days of hire
• Strong communication skills and ability to build positive front-of-house and back-of-house relationships
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint
• Ability to perform basic mathematical functions
• Fluency in English
• Ability to work varying shifts, including evenings, late nights, weekends, holidays, and special events
• Ability to lift, push, pull, and carry 5 to 30 pounds
• Ability to stand continuously for extended periods and perform the physical requirements associated with restaurant operations, including bending, kneeling, climbing, and equipment operation

Additional Information

This job description reflects the primary responsibilities and qualifications associated with the position and is intended to provide a general understanding of the role. Responsibilities may evolve as business and operational needs change, and additional duties may be assigned to support the operation and resort.

Craft a Career Defined by Excellence, Growth, and Experience

Set within Pennsylvania’s Laurel Highlands, Nemacolin brings together luxury-level service, refined hospitality, and a culture where meaningful careers take shape through experience, mentorship, and opportunity. Each role contributes to extraordinary guest and member moments while building a professional journey grounded in craftsmanship, collaboration, and pride.

A dynamic rooted in accountability, respect, and innovation encourages professionals to contribute ideas, elevate standards, mentor others, and grow with intention.

Professional Development & Recognition

• Paid training and continuous learning opportunities
• Leadership development and accelerated leadership pathways
• Mentorship, coaching, and cross-functional experience
• Monthly recognition opportunities for associates, leaders, and teams

Benefits Designed for Well-Being and Lifestyle

• Competitive compensation and attractive 401(k) program
• Medical, dental, and vision coverage available
• Paid time off
• Educational and career advancement support
• Savings across resort dining, retail, spa, and activities
• Discounted associate meals, dry cleaning, and uniform services
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

A career at Nemacolin weaves together professional and personalized development, meaningful relationships, and the opportunity to help shape unforgettable experiences for guests, members, and colleagues alike.

Bring your passion. Grow your career. Create Real Life Magic.

About Nemacolin

A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.

Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.

Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine how your talents, perspective, and ambition could shape what comes next.