Job Description

Restaurant Supervisor – Renaissance Westerville

Renaissance Westerville Hotel, one of the top-performing Renaissance Hotels in the country, is seeking an energetic, service‑focused Restaurant Supervisor to join our award‑winning team. If you’re passionate about hospitality, thrive in a fast‑paced environment, and love leading others to deliver elevated guest experiences, we’d love to meet you.

About the Role

The Restaurant Supervisor plays a key role in ensuring exceptional dining experiences across our restaurant, bar, and in‑room dining operations. This position supervises Restaurant Servers, Room Service Attendants, Club Lounge Attendants, Baristas, Hosts/Hostesses, and Bartenders—ensuring professional, efficient, and guest‑centered service during every shift.

You’ll be hands‑on, guest‑facing, and instrumental in coaching and developing associates while maintaining a smooth, efficient operation.

Key Responsibilities

• Lead and support front‑of‑house teams during restaurant, bar, and room service operations.
• Open and close shifts in alignment with prescribed checklists and operational standards.
• Train, maintain, and enforce all service standards using approved menus, tools, and resources.
• Ensure a safe and sanitary environment is upheld for guests and associates; report any unsafe conditions.
• Monitor staffing levels daily, evaluate business volume, and adjust coverage and overtime accordingly.
• Conduct daily taste panels and menu classes for staff to maintain product knowledge and quality.
• Empower associates to resolve guest concerns and deliver outstanding hospitality.
• Participate in associate meetings, training sessions, and team development initiatives.
• Manage restaurant party bookings, hospitality suite orders, and ensure effective communication across departments.
• Assist with guest service during peak hours, including seating, service support, and guest interactions.
• Oversee daily side work and ensure stations are reset and detailed according to SOPs.
• Manage repair and maintenance needs through proper work order procedures.

Qualifications & Requirements

• Previous restaurant leadership or supervisory experience preferred, ideally in an upscale or full‑service environment.
• Strong interpersonal skills with the ability to motivate, train, and support diverse teams.
• Excellent communication and guest‑service abilities.
• Ability to remain calm and professional in a fast‑paced, high‑volume atmosphere.
• Strong organizational and time‑management skills.
• Availability to work flexible hours, including nights, weekends, and holidays as needed.
• Commitment to upholding Concord Hospitality’s service standards and cultural values.

Why Join Concord?

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond.

We value work-life balance, diversity, and a commitment to providing the best customer service and quality accommodations in every market we serve. Built on five cornerstones— Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

“We Are Concord!”

We support diversity and inclusion through our mission to be a Great Place to Work for All.

We support diversity and inclusion through our mission to be a Great Place to Work for All.