IHG Hotels & Resorts

Restaurant Supervisor

IHG Hotels & Resorts  •  State of Kuwait (Onsite)  •  3 hours ago
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Job Description

People

•Supervise and support the restaurant team during daily operations to ensure efficient and professional service.
•Assist in training, coaching, and developing colleagues to improve performance and service standards.
•Conduct daily briefings and allocate duties to ensure smooth operations.
•Foster a positive working environment and encourage teamwork across all departments.
•Ensure colleagues comply with hotel policies, grooming standards, and IHG service expectations.

Financial

•Support the Restaurant Manager in achieving departmental revenue and profitability targets.
•Monitor stock usage and minimize wastage through effective inventory control.
•Ensure accurate billing, cashiering procedures, and cash handling practices.
•Assist with inventory counts and ordering of restaurant supplies when required.

Guest Experience

•Deliver exceptional guest service by ensuring prompt, courteous, and personalized service at all times.
•Welcome and engage with guests, addressing inquiries and resolving concerns promptly and professionally.
•Monitor service quality to ensure compliance with IHG brand standards.
•Handle guest complaints efficiently and escalate concerns when necessary.

Operations

•Oversee daily restaurant operations, ensuring cleanliness, organization, and readiness before each service period.
•Ensure tables, buffet displays, and service stations are properly set up and maintained.
•Coordinate with the kitchen and other departments to ensure timely and accurate food and beverage service.

Responsible Business

•Ensure compliance with HACCP, food safety, hygiene, sanitation, and health and safety regulations.
•Promote sustainable work practices by minimizing waste and conserving resources.
•Maintain a safe, clean, and organized working environment.
•Perform any other reasonable duties assigned by management to support the operation.
IHG Hotels & Resorts

About IHG Hotels & Resorts

IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.

With a family of 19 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,300 open hotels in more than 100 countries, and a development pipeline of over 2,000 properties.

Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel Indigo

Premium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN Hotels

Essentials: Holiday Inn Express, Holiday Inn Hotels & Resorts, Garner hotels, avid hotels

Suites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites

Exclusive Partners: Iberostar Beachfront Resorts

InterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally.

Visit us online for more about our hotels and reservations and IHG One Rewards. To download the IHG One Rewards app, visit the Apple App or Google Play stores.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Windsor, GB
Year Founded
Unknown
Website
ihg.com
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