Job Description
Restaurant Supervisor
Department: Hospitality
Employment Type: Permanent
Location: Medlock Square
Reporting To: Restaurant Manager
Medlock Square marks a bold new chapter in the evolution of the Etihad Campus — a vibrant, year‑round destination for culture, leisure and entertainment, set alongside two global icons: the Etihad Stadium, home of Manchester City Football Club, and the landmark Co‑op Live arena.
Named after the River Medlock that runs beneath the site, the development celebrates Manchester’s industrial heritage while shaping its next era of city‑defining experiences. Manchester is known worldwide for its sport, music and entertainment — and Medlock Square will build on that legacy, creating a landmark home for exceptional shared moments and elevating the city’s position as one of Europe’s most dynamic, fast‑growing destinations.
At the heart of this new district will be an extraordinary food and beverage offer: from relaxed coffee houses and all‑day dining to flagship restaurants and premium culinary experiences. Designed to serve both everyday visitors and major event audiences, Medlock Square will deliver high‑quality hospitality all week long and across the events calendar.
About the role
As Restaurant Supervisor, you’ll play a key role in the day-to-day running of the restaurant, supporting the management team to deliver smooth, high-quality service across all service periods.
This is a hands-on role where you’ll lead by example on the floor — coordinating the team, supporting service flow, and ensuring every guest has a great experience.
You’ll act as the link between the front-of-house team and management, helping to maintain standards, support team performance, and keep operations running efficiently in a fast-paced, high-volume environment.
You will be responsible for:
Service & Guest Experience
Support the delivery of a consistently high-quality guest experience across all service periods while acting as a visible and hands-on presence on the restaurant floor. Lead and support the front-of-house team during service, ensuring guests receive warm, professional, and efficient hospitality at all times. Handle guest queries, requests, and feedback confidently while maintaining high standards of presentation, atmosphere, and service delivery throughout the venue.
Team Support & Leadership
Supervise and support front-of-house team members during shifts, helping to create a positive, energetic, and guest-focused working environment. Assist with team briefings, section allocation, and service preparation while providing day-to-day coaching, guidance, and support to team members on the floor. Lead by example in maintaining professional standards, teamwork, and guest interaction.
Operational Support
Support the smooth day-to-day operation of the restaurant by assisting with service flow, table management, and section coordination. Help oversee opening and closing procedures while ensuring the restaurant remains clean, organised, and fully operational throughout service. Work closely with kitchen and bar teams to ensure efficient communication and smooth delivery of food and beverage service. Adapt quickly to matchdays, concerts, and event-driven trading periods where service volumes increase significantly.
Standards & Compliance
Support compliance with food safety, health & safety, hygiene, and licensing standards across all areas of the operation. Ensure company procedures and service standards are consistently followed by the wider team while maintaining high levels of cleanliness, organisation, and operational readiness throughout the restaurant. Promote safe working practices and professional standards at all times.
Collaboration & Continuous Improvement
Work closely with Restaurant Managers and wider operational teams to support service improvements and operational efficiency. Provide feedback on team performance, guest experience, and service flow while contributing to a culture focused on teamwork, development, and continuous improvement.
Skills, Knowledge & Expertise
Essential
- Previous experience in a supervisory or senior team member role within high-street / hotel restaurant
- Strong understanding of service standards
- Confident communicator with good interpersonal skills
- Ability to stay organised and perform under pressure
- Positive, hands-on and proactive approach
Desirable
- Experience in high-volume or premium hospitality environments
- Experience supporting large-scale or event-based service
- Basic knowledge of food safety and health & safety standards
Why Join Us?
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Private Medical Insurance (Vitality) – including Virtual GP access and rewards
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Group Life Assurance – 4x salary paid to your nominated beneficiary
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Birthday Day Off – an extra day to celebrate
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Complimentary Meals on Shift – breakfast, lunch, fruit and hot drinks
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Access to discounted Tickets at Co-op Live subject to availability
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Employee Assistance Programme & Wellbeing Platform – including counselling support
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Employee Discounts Platform (Blackhawk) – cashback and savings across major retailers
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Company Pension Scheme
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Generous Holiday Allowance – plus bank holidays
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Career Development Opportunities – with progression across the campus
