Job Description

About Heritage Hotels & Resorts

Heritage Hotels & Resorts is New Mexico’s premier locally owned hospitality group, built on a deep respect for culture, place and people. Our luxury hotels and award-winning restaurants are rooted in authentic storytelling, exceptional service and community pride. We care for our guests, our team and our neighborhoods with the same intention. If you enjoy leading service teams and creating exceptional dining experiences, we invite you to grow with us.

Why This Role Matters

We are seeking a Restaurant Supervisor who understands just how powerful great hospitality can be. This role matters because you are the driving force that keeps service running smoothly, energizes the team, and sets the tone for an exceptional guest experience. You help create a culture where service feels effortless, genuine, and memorable, ensuring every guest leaves excited to return. By supporting the front-of-house staff, guiding the flow of the dining room, and championing high standards, you play a key part in transforming everyday meals into standout moments. This is an opportunity to lead with positivity, inspire a team, and make a real impact on the success and spirit of the restaurant.

What You’ll Do

• Maintain a high level of positive and professional interaction with employees, coworkers and guests.
• Follow all company safety and security policies and procedures.
• Maintain professional appearance in compliance with uniform and grooming standards.
• Lead and support front-of-house staff to ensure smooth, efficient, and guest-focused service Assist with training, coaching, and developing team members to uphold service standards
• Oversee daily floor operations, including table assignments, pacing, and guest flow
• Monitor guest satisfaction throughout service and address concerns promptly and professionally
• Support opening and closing procedures, ensuring all checklists are completed accurately
• Maintain a visible presence on the floor to guide staff, assist during peak times, and model exceptional hospitality
• Ensure compliance with health, safety, and sanitation regulations at all times
• Collaborate closely with the kitchen and bar teams to maintain communication and service accuracy
• Assist with inventory management, including monitoring stock levels and reporting shortages
• Handle cash-out procedures, reconcile receipts, and follow company cash-handling policies
• Help implement and reinforce company policies, service standards, and operational procedures
• Participate in pre-shift meetings and contribute to a positive, team-oriented work environment
• Step into service roles as needed to support the team and maintain smooth operations
• Protect company assets and maintain confidentiality of proprietary, client and guest information.
• Other duties as assigned are consistent with the functions of this position as needed at the property.

Why You’ll Love Working With Us

• Competitive pay and comprehensive benefits, including a 25% 401(k) match!
• Generous employee discounts across Heritage hotels, restaurants, spa and retail!
• Complimentary meals during scheduled shifts!
• Free employee parking!
• Supportive team culture with opportunities for growth and advancement!
• A workplace rooted in New Mexico pride and community values!

Requirements

• Previous restaurant or hospitality leadership experience, ideally in a supervisor or lead role Strong background in guest service with a proven ability to resolve issues professionally
• Experience training, coaching, or mentoring team members
• Familiarity with POS systems, cash-handling procedures, and daily operational checklists
• Understanding of food safety, sanitation standards, and responsible alcohol service
• Ability to work night, weekends and holidays if there is business need
• Experience working in fast-paced, high-volume environments
• Current New Mexico Food Handler Certification and Alcohol Server Certification required.
• Excellent communication skills to coordinate between front-of-house, kitchen, and management Ability to stay calm, organized, and solution-focused during busy or challenging moments
• High level of professionalism, integrity, and accountability
• Strong attention to detail, especially regarding service standards and cleanliness
• Ability to multitask and prioritize while maintaining a positive, guest-focused attitude
• Ability to model exceptional hospitality and set the tone for the guest experience