Job Description

The Harrison Group is a 3rd generation family business that has been owned and operated in Ocean City, Maryland, since 1951. The Harrison Group operates over fifteen hotels and seven restaurants from Ocean City, Maryland, Virginia Beach, Corolla, North Carolina, and Jacksonville Beach, Florida. The Harrison Group portfolio is constantly evolving. Yearly renovations take place at all of our properties to enhance and refresh the experience for our guests. Great effort is taken to continually improve our locations, enrich our guest experience, and perfect our hospitality. Beyond our current location, the Harrison Group is always looking to the horizon for new opportunities to expand and transform other markets. Join us on our exciting journey as we continue to evolve and grow.

Harrison Group is an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. We believe that enables us to grow as a company while serving customers throughout our communities. Black, Indigenous and People of Color, women, LGBTQIA+, and persons with disabilities are encouraged to apply.

The Restaurant Supervisor will help oversee and manage the daily operations of the restaurant.

Duties/Responsibilities:

• Greet and welcome guests with a warm and friendly demeanor.
• Ensure prompt and courteous service throughout the dining experience.
• Address customer inquiries, concerns, and special requests promptly and professionally.
• Monitor guest satisfaction and take corrective actions when necessary.
• Supervise and motivate front-of-house staff, including servers, hosts/hostesses, and bartenders.
• Provide training and mentorship to new team members.
• Create a positive and productive work environment.
• Assist with managing staff scheduling, ensuring adequate coverage during peak hours.
• Collaborate with the kitchen and bar staff to ensure seamless coordination between the front and back of the house.
• Oversee restaurant set-up, including table arrangement, cleanliness, and overall aesthetics.
• Monitor inventory levels for front-of-house supplies (e.g., menus, cutlery, glassware) and report replenishment needs.
• Always ensure compliance with health and safety regulations.
• Conduct regular inspections of tables, dining areas, and service stations to maintain cleanliness and order.
• Enforce quality standards in food presentation, beverage service, and table settings.
• Address and resolve any service-related issues promptly and professionally.
• Build rapport with regular customers and ensure a personalized dining experience.
• Handle guest feedback and complaints effectively, striving for resolution and guest satisfaction.
• Promote special promotions, events, and loyalty programs to enhance the guest experience.
• Performs other duties as assigned.

Required Skills/Abilities:

• Strong supervisory and leadership skills.
• Excellent interpersonal skills with a focus on customer service.
• Excellent time management skills.
• Excellent organizational skills and attention to detail.
• Familiarity with food handling, safety, and other restaurant guidelines.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• High school diploma or equivalent required.
• Previous restaurant management experience required

Physical Requirements:

• Ability to traverse all parts of the restaurant quickly.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 25 pounds at times.

Benefits:

• 401k
• Paid time off
• Health, life, dental, and vision insurance