Job Description

Filinvest F&B: HAY DINER (Grafik Pine House Baguio)

Responsible for overseeing the day-to-day operations of a restaurant, ensuring that customers are satisfied with their dining experience, and that the restaurant is running smoothly and efficiently.

Key Function & Responsibilities

1. Staff Management: The restaurant supervisor is responsible for supervising restaurant staff, including servers, chefs, and kitchen staff, ensuring that they are properly trained and providing excellent customer service.
2. Customer Service: The restaurant supervisor should ensure that customers are satisfied with their dining experience, handling any complaints or issues that arise and ensuring that the restaurant maintains a high level of customer service.
3. Operations Management: They are responsible for overseeing the day-to-day operations of the restaurant, ensuring that everything runs smoothly and efficiently.
4. Health and Safety: They should ensure that the restaurant is compliant with health and safety regulations, implementing appropriate measures to ensure a safe and hygienic environment for customers and staff.
5. Inventory Management: They should be responsible for managing inventory, ordering supplies, and ensuring that there is sufficient stock for restaurant operations.
6. Training and Development: They should be responsible for training and developing staff, ensuring that they have the necessary skills and knowledge to perform their roles effectively.

Qualifications

• Graduate of Hotel/Resort and Restaurant Management or any related course.
• With relevant training and certification in Food & Beverage service operations.
• Proven experience as a Restaurant Supervisor or in a similar leadership role in the F&B industry.
• Strong understanding of restaurant operations, food safety, and hygiene standards.
• Excellent leadership, interpersonal, and communication skills.
• Ability to lead, train, and motivate a team in a fast-paced environment.
• Customer-focused with a strong commitment to service excellence.
• Proficient in POS systems and basic restaurant administration (e.g., inventory, scheduling, reports).
• Good problem-solving skills and the ability to make quick decisions under pressure.
• Flexible and willing to work on shifting schedules, including weekends and holidays.
• Must be willing to work in Baguio City.